CX Architect [75976]

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Senior CX Architect for a well-known financial institution.This is a 6-month contract opportunity. The role is located in Westwood, MA and is hybrid.Senior CX Architect Responsibilities:• Understanding and articulating customer needs across each moment within a customers end-to-end journey• Lead efforts in leveraging service blueprinting methodology to bridge the gap between frontstage experiences and the backstage people, processes, & technology capabilities that power them• Creating, maintain and revisiting experience opportunities that create a distinctive, brand-supporting Customer Experience• Develop north-star visions and customer stories from the future and assist in building agile roadmaps to achieve this future• Provide input and participate in customer research and customer validation processes to identify customer workflow and unmet needs using a variety of methods including ethnographic research, customer panels, prototype testing, and formal and informal usability studies• Work alongside agile leaders to help define and create missions and success metrics• Support the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture• Facilitate ideation, synthesis and design activities with business partners, technical architects, customers, and designers to transform ideas and concepts into artifacts, prototypes, and high fidelity designs• Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience• Hands-on technical and process improvement experience. Support the production of concept service designs and/or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc• Stay current with innovative improvements/processes available in the larger world of experience designSenior CX Architect Requirements:Education:• Bachelors degree required. With a preference for degrees in Process Engineering, Visual Design, Design Engineering, or Marketing.• Masters degree preferredExperience / Background:• 5+ years of customer experience, user experience, process design or design engineering.• Proven experience leading complex service blueprinting or experience design projects.• Strong Oral and Written communications• Proven ability to influence cross-functional teams• Ability to manage multiple initiativesPerks & Benefits:• Medical, Dental, and Vision Insurance• Life Insurance• 401k Program• Commuter Benefit• eLearning• Education Reimbursement• Ongoing Training & Development• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.To learn more about this Senior CX Architect opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.