About the Team
The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
About the Role
As a Frontline IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues.
We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments.
In this role, you will:
Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.
You might thrive in this role if you:
Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.
Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
Exhibit precision and attention to detail in your work, consistently delivering high-quality results.
Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.
This role is based in our San Francisco office, requires 5 days in office per week, and we offer relocation assistance to new employees.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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At OpenAI, we're excited to invite you to consider the role of Frontline IT Support Specialist, a position pivotal to our dynamic IT Services and Support team based in San Francisco. As the first point of contact for our employees facing hardware, software, and network issues, you'll get to leverage your technical expertise and exceptional communication skills to ensure swift resolutions to a variety of IT challenges. This role is perfect for someone who's not only customer-focused but also tech-savvy, with a robust understanding of macOS and a working knowledge of Windows. In addition to troubleshooting, you'll have the chance to collaborate with cross-functional teams to refine our support systems, helping to create streamlined processes that enhance the employee experience. Your innovations during team meetings could lead to continuous improvements in our workflows. If you thrive in a fast-paced environment and enjoy solving problems creatively, this position could be your next big opportunity. We value precision, attention to detail, and a commitment to high-quality results. Plus, we believe in having fun while making a difference in the tech world! This full-time role requires you to be in the office five days a week, and we offer relocation assistance for those looking to join us in San Francisco. If you're ready to take on a challenge and be part of a team that believes in the power of artificial intelligence to create a better future, we want to hear from you!
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OpenAI is a US based, private research laboratory that aims to develop and direct AI. It is one of the leading Artifical Intellgence organizations and has developed several large AI language models including ChatGPT.
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