Solutions Engineer Manager, Strategics

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer Manager in the Strategics segment, you will lead a team that helps the largest companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

About the Role

We are seeking an experienced leader to build and lead a high-performing team of Solutions Engineers as they support customers to achieve tangible business value from our technology. Your team will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will be responsible for driving the strategy for your team, partnering closely with Strategics Sales, Solutions Architecture, Customer Success, Security, and Product teams to ensure your team’s success. You will report into the Head of Solutions Engineering.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Team development: Actively recruit and mentor Solutions Engineers, focusing on cultivating high-performing professionals dedicated to continuous growth and excellence.

• Strategic evolution: Guide the advancement of our technology and operating rhythm as a Solutions Engineering team, ensuring they align with OpenAI’s strategic objectives to enhance our competitive edge and market presence.

• Customer-centric leadership: Maintain a proactive role in the sales and support of technical products, emphasizing the improvement of customer satisfaction and tangible business value.

• Culture of excellence: Promote a culture of innovation, collaboration, and continuous learning, empowering the team to explore new ideas and improve processes.

You’ll thrive in this role if you:

• Have 8+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.

• Have 2+ years of experience leading pre-sales teams with a demonstrated ability to hire, develop, and manage high-performing technical teams.

• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.

• Have industry experience in programming languages like Python or Javascript.

• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.

• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.

• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.