Manager of Data Operations

About Open SesameOpen Sesame's mission is to help develop the world's most productive and admired work forces. We do this by delivering a comprehensive catalog of elearning courses from the world's top publishers. We add value to customers through their entire learning journey.While it appears to most people that we just sell training courses (over 20,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.We are at a pivotal time in our growth as we diversify the ways we drive revenue. We've expanded our product offering dramatically, and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.About the JobThe Manager of Data and Generative AI Operations plays a pivotal role at Open Sesame, a leader in e-learning solutions. This role is responsible for overseeing the operational management and strategic deployment of data analysis and generative AI technologies to enhance the company's product offerings and operational efficiency. The Manager will lead initiatives to leverage data-driven decision-making and implement cutting-edge AI tools to propel Open Sesame towards its mission of developing the world's most productive and admired work forces.Performance ObjectivesIn your first 90 days, you will be ramping up and working to understand the needs and opportunities of the analytics team as well as forming a plan for rollout of analytics and GAI tools company-wide. You will develop this plan in collaboration with management and begin executing that plan with your team.People• Establish strong relationships with your team as well as internal stakeholders to understand their needs and how data and AI can support their objectives.Process• Lead cross-departmental collaboration to ensure alignment of data and AI initiatives with broader organizational goals.Product• Level up the data platform to include all data sources necessary for the department champions to build custom GPTs without having to worry if their data is available.Within 6 months, your GAI efforts will be well-underway with multiple productivity enhancements implemented and delivering significant business value. You will have established yourself as a trusted expert within the company. You will have made connections with stakeholders across the organization.People• Establish a culture of continuous learning and innovation within the team, fostering an environment where experimentation and calculated risks are encouraged.Process• By the end of the first six months, implement key performance indicators (KPIs) and regular reporting mechanisms to measure the effectiveness of data and AI operations.Product• Deploy the first round of department-wide GAI-backed efficiency solutionsBy the end of your first year, you will have contributed to a massive increase in efficiency across the company. Your team will have transitioned from taking tickets to enabling better decision-making and strategy across the entire company.People• You’ve successfully upskilled and inspired your team to contribute to company-wide efforts to improve efficiency and quality of data productsProcess• Continuously review and improve operational processes to increase efficiency, reduce costs, and improve data quality.Product• Continue to regularly release new GenAI and analytics products.Regularly present insights and progress reports to executive leadership, demonstrating the impact of data and AI initiatives on the organization's strategic goals.• The company as a whole has improved efficiency through the efforts of you and your team.Tech Stack:Open Sesame’s tech stack is too expansive to list here but includes our own industry-leading SaaS products in the adult education industry as well as hundreds of best-in-class vendors powering our business operations. You’ll have the opportunity to use cutting-edge tools and guid the future tech stack in analytics and Generative AILocation:This position can be based anywhere in the US. We operate as a remote-first company, and invest in mandatory all-company meetings several times a year in addition to required team travel as necessary.Performance Driven:We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.Compensation:The pay for this position depends on experience and generally ranges between $- annually. At Open Sesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off.Equal Employment Opportunity:Open Sesame is an Equal…