Operations Admin - Washington, DC

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date - and that’s just the beginning. We’re now hosting guests in more than 9,000 homes in 25+ cities around the world (and growing!), with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 800+ member team located across 15 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We’re shaping the future of living, and we want you to be part of that journey.

We are looking for an Operations Admin to join our fast-growing Washington, DC team. The ideal candidate should be a stickler for detail, proactive, skilled in general administration and vendor management. The role is primarily responsible for coordinating with all of our suppliers and utility providers for our apartments, administering expenses, as well as ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken.

What you will focus on:

• Manage scheduling of issues resolution around our guests, while handling any guest concerns, requests, maintenance matters/repairs and technology issues (e.g., supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.)
• Order, create an inventory list and maintain supplies for the janitorial vendors
• Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
• Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
• Oversee a clean and organized storage unit at all times
• Be the main point of contact between our vendors and our Operations team
• Support our Operations Managers in general administrative tasks such as setting up utility accounts for new apartments and troubleshooting issues with existing accounts, mail distribution for the office, and logging in invoices into a Google Sheet
• Balance workflow processes with independent on-the-go work and desk-based tasks (e.g., email, slack, G-suite, phone)
• Additional tasks may include:
• Assist with coordination of office events and activities
• Provide assistance to Operations Managers during apartment installations
• Perform check-in/outs to our properties according to business standards

What we are looking for:

• Willingness to take ownership to achieve operational excellence
• Problem solver, with ability to work in a fast-paced and "get the job done" culture
• Detailed oriented
• Confident user of technology (email, slack, G suite)
• Access to a reliable vehicle & clean driver’s license will be considered a plus
• A positive, driven, upbeat and friendly personality

Your benefits:

• Competitive compensation & annual bonus
• Blueground Stock Option Plan
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!