Operations Manager (Alameda County)

Responsibilities

• Support, guide, coach, and counsel Operations Supervisors, EMS Staff Scheduler, and QI & Clinical Coordinator.
• Oversee and manage operational expenses, vehicle maintenance, and supplies while effectively communicating and coordinating with Operations Supervisors and the Director of Operations.
• Drive performance management initiatives, tracking key performance indicators and conducting structured appraisals and annual reviews to ensure alignment with organizational standards.
• Optimize staffing levels and scheduling efficiency, working closely with the EMS Staff Scheduler and HR for hiring needs.
• Collaborate with Human Resources on disciplinary issues and provide interview assistance as needed.
• Address service-related concerns, lead investigations, and recommend process improvements to enhance efficiency and quality.
• Manage vehicle accident claims, coordinate insurance processes, and oversee fleet planning and management.
• Ensure compliance with state, CHP, and DMV regulations through audits, inspections, and necessary changes.
• Coordinate facilities management, assess bids for repairs, and proactively minimize distractions.
• Maintain proper management of narcotics, including purchasing, distribution, and inventory tracking.
• Act as a point of contact for work-related injuries or exposures, following appropriate procedures and guidelines.
• Promote safety and security measures, making recommendations for improvements and taking immediate action when necessary.
• Foster effective communication with various departments, keeping them informed and up to date on relevant information.
• Handle protected health information (PHI) in compliance with HIPAA regulations.
• Participate actively in companywide events and meetings, demonstrating support for Royal's mission, values, and quality standards.

Requirements/Qualifications:

• High-school diploma or equivalent (college degree preferred).
• At least 3-5 years of Field Operations supervision or management required
• Active California EMT Certification and strong knowledge of EMS principles and practices.
• Excellent customer service, communication, organizational, and time management skills.
• Dependable with a positive attitude, capable of multitasking and adapting to changing priorities and deadlines.
• Proficient in reviewing data and implementing system performance and efficiency improvements.
• Demonstrated experience in conflict resolution and fostering collaboration.
• Strong leadership abilities, commanding respect through leading by example.
• Problem-solving skills with sound reasoning and analysis.
• Team player with the ability to work independently.
• Proficient in basic computer skills (Word, Excel, Google Suite, Traumasoft).
• Proactive in anticipating needs, identifying opportunities, and proposing solutions.
• Committed to service excellence, quality improvement, and continuous personal development.
• Maintains confidentiality in handling sensitive information.

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  The intent of this job posting is to provide a representative summary of the major duties, responsibilities and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
• Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status