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Operations Manager

Jacuna is at the forefront of the rapidly growing dark kitchen industry with over 10 national locations serving 100s of the UK’s most-loved and innovative food brands, with significant growth planned in the coming years. Dark kitchens are typically delivery-only kitchens with no customer frontage from which brands can prepare and deliver high-quality food to customers living or working nearby via apps such as Deliveroo, Uber Eats, and Just Eat.

Jacuna is looking for an outstanding Operations Manager to join its Operations team to operate our new locations and manage Facilities teams across the UK. This role is office-based out of our location in Shoreditch and reports to our Operations Director.

What you will do

  • Oversee and ensure the smooth running of multiple Jacuna kitchen sites across the UK
  • Undertake regular site audits and inspections to ensure compliance
  • Manage and track the budget for all site expenditure
  • Organise, develop, and monitor the ongoing systems required for the sites to function from launch onwards
  • Oversee the onboarding and induction of new food brands into Jacuna sites
  • Provide ongoing customer care for food brands
  • Liaise and negotiate with contractors and suppliers for the sites
  • Lead and train the site management team, the team members who are onsite to at each kitchen space across the nation

What you need to succeed

  • 3+ years in property, facilities, hospitality or operations management
  • Minimum Bachelor degree or foreign equivalent from an accredited University
  • Experience managing teams, clients, and contractors
  • Technically proficient in GSuite and Microsoft Office programs
  • Highly accountable and responsible
  • Independent with strong problem-solving ability and high levels of initiative
  • Impeccable organisational and tracking skills
  • Outstanding communication skills and excellent attention to detail
  • Willingness to be hands-on, visiting sites and assisting with repairs as required
  • Be prepared to work flexible hours to assure the timely launch of each site

Benefits

  • 35,000-45,000 GBP per annum
  • Strong equity package
  • 36 days annual holidays
  • Onsite gym
  • Macbook Air to get the job done!
  • Company Pension scheme
  • Office in Shoreditch with a dog-friendly environment
  • Opportunity to work in a fast-paced, growing start-up environment

Jacuna’s Values, the core of our day to day

Built for the customer
> We were created by chefs, for chefs. We challenge ourselves to provide the best possible service and customer experience. Our customers are at the centre of everything we create.

Keep it simple
> We pride ourselves on being upfront and transparent. We have no hidden agenda, in any context.

Raise the bar
> We are a team hungry to improve our industry and ourselves along the way. We push ourselves every day to innovate, with a constant bias for swift action. We may not always agree, but once a decision is made, we all commit 100%, together.

Success is the collective
(not the individual) > Without a team, we are just individuals. We work for, and with, each other, celebrating every little win along the way. We bring our best selves to work.

Jacuna as an Employer
We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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DATE POSTED
August 12, 2022

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