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Job details

Operations Manager

Jacuna is at the forefront of the rapidly growing dark kitchen industry with over 10 national locations serving 100s of the UK’s most-loved and innovative food brands, with significant growth planned in the coming years. Dark kitchens are typically delivery-only kitchens with no customer frontage from which brands can prepare and deliver high-quality food to customers living or working nearby via apps such as Deliveroo, Uber Eats, and Just Eat.

Jacuna is looking for an outstanding Operations Manager to join its Operations team to operate our new locations and manage Facilities teams across the UK. This role is office-based out of our location in Shoreditch and reports to our Operations Director.

What you will do

Oversee and ensure the smooth running of multiple Jacuna kitchen sites across the UK
Undertake regular site audits and inspections to ensure compliance
Manage and track the budget for all site expenditure
Organise, develop, and monitor the ongoing systems required for the sites to function from launch onwards
Oversee the onboarding and induction of new food brands into Jacuna sites
Provide ongoing customer care for food brands
Liaise and negotiate with contractors and suppliers for the sites
Lead and train the site management team, the team members who are onsite to at each kitchen space across the nation

What you need to succeed

3+ years in property, facilities, hospitality or operations management
Minimum Bachelor degree or foreign equivalent from an accredited University
Experience managing teams, clients, and contractors
Technically proficient in GSuite and Microsoft Office programs
Highly accountable and responsible
Independent with strong problem-solving ability and high levels of initiative
Impeccable organisational and tracking skills
Outstanding communication skills and excellent attention to detail
Willingness to be hands-on, visiting sites and assisting with repairs as required
Be prepared to work flexible hours to assure the timely launch of each site

Benefits

35,000-45,000 GBP per annum
Strong equity package
36 days annual holidays
Onsite gym
Macbook Air to get the job done!
Company Pension scheme
Office in Shoreditch with a dog-friendly environment
Opportunity to work in a fast-paced, growing start-up environment

Jacuna’s Values, the core of our day to day

Built for the customer > We were created by chefs, for chefs. We challenge ourselves to provide the best possible service and customer experience. Our customers are at the centre of everything we create.

Keep it simple > We pride ourselves on being upfront and transparent. We have no hidden agenda, in any context.

Raise the bar > We are a team hungry to improve our industry and ourselves along the way. We push ourselves every day to innovate, with a constant bias for swift action. We may not always agree, but once a decision is made, we all commit 100%, together.

Success is the collective (not the individual) > Without a team, we are just individuals. We work for, and with, each other, celebrating every little win along the way. We bring our best selves to work.

Jacuna as an Employer

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Jacuna Glassdoor Company Review

4.2