Operations Support Assistant

Under direct supervision of the Sr. Manager of Engagement Center Operations, the Operations Support Assistant is responsible for administrative tasks related to the day-to-day management and control of Arizona Correctional Industries (ACI) inmate workers as it relates to the partnership between Televerde and ACI.

Essential Functions and Responsibilities

• Coordinates transportation and meetings with clients, visitors, and vendors.
• Escorts vendors and visitors when access to premises is needed.
• Conduct counts per Department of Corrections (DOC) requirements.
• Escorts inmate workers to/from gate; to/from break; to/from lunch.
• Reviews biweekly ACI payroll reports for accuracy and approval for all call centers.
• Conducts monthly compliance search and record findings.
• Oversees Department of Corrections compliance searches.
• Completes monthly worker evaluation forms.
• Manages supply inventory and distribution of supplies.
• Maintains office equipment (copy machine, printers, fax machine).
• Calls for service and or schedules maintenance as needed.
• Keeps areas stocked with paper.
• Schedules maintenance when needed.
• Creates and modifies documents, memos, and spreadsheet tracking reports.
• Handles general administrative duties such as copying, faxing, mailing, and filing.
• Other duties as assigned.

Education and Experience

• High School diploma or GED equivalent.
• 3+ years of related experience in an administrative role.
• Must be able to qualify for a Department of Corrections (DOC) contractor badge.
• Previous experience in corrections desirable.

Knowledge, Skills, and Abilities

• Must be proficient in Microsoft Suite and possess intermediate internet capabilities.
• Must be able to type a minimum of 45 words per minute.
• Must be able to successfully communicate both verbally and in writing to members of the staff and diverse clientele.
• Demonstrated ability to listen attentively and ask clarifying questions to assure comprehension.
• Skilled at managing distractions and interruptions.
• Ability to work responsibly with confidential information.
• Ability to operate basic office equipment.
• Capable of handling multiple deadlines in a fast-paced, constantly changing environment.
• A professional appearance and telephone manner are essential.
• High attention to detail in composing, typing, and proofing documents as well as establishing priorities and meeting deadlines.
• Ability to prioritize in order to meet demands of various constituents.