Televerde

Advancing Diversity, Equity, and Inclusion

Our newly-launched Diversity, Equity and Inclusion Council ensures we have a clear strategy, leadership, and measurable goals to:

• Uncover and remove biases.
• Provide ongoing education, opportunities, and a culture that enables all to feel a sense of belonging.
• Drive accountability that we are all -- regardless of level, role, or function -- responsible for our culture of respect and inclusion.
• Ensure diverse, fair, and equitable recruitment, hiring, development and retention.

Our commitment is driven from the highest levels of executive leadership. Our CEO Chris McGuganm is a proud member of the CEO Action for Diversity and Inclusion.

“I’m proud to sign my name to the CEO Action pledge to drive forward the conversation about diversity and inclusion in the workplace, increase understanding of unconscious bias, and raise awareness of the importance of fair chance hiring practices so that qualified individuals with criminal backgrounds can earn their place in business.” -- Chris McGugan, CEO, Televerde

ABOUT TELEVERDE

We are the preferred sales, marketing, and customer experience solutions partner that delivers revenue as a service and customer care expertise with a human touch, best-in-class technology, and an operating model that is resilient to shifting market conditions. Driven by purpose, fueled by technology and the tenacity of our people, and guided by our North Star goal to provide 10,000 life-changing opportunities over the next decade, we are dedicated to creating superior experiences for our clients and employees, while helping to create a fairer world for all. Our uniquely evolved approach, business model, best practices, and integrated solutions have enabled us to deliver a cutting-edge customer journey and a highly personalized experience generating more than $65B in pipeline and close to $12B in revenue (and counting) for our clients.

OUR WORKFORCE

Our teams are driving the future of digital sales and marketing with modern demand-generation and customer care solutions, personalization, and data-driven decision-making. We are also highly committed to making the world work better for more people, regardless of their background or circumstance. We offer competitive pay and perks, with opportunities to learn from some of the most talented professionals in the industry and grow in your field so that your passion becomes your work.

Discover more about Televerde.

DRIVE REVENUE, CHANGE LIVES

Imagine if you were defined by the worst mistake you made for the rest of your life – denied opportunity, growth, and personal and professional success at every turn.

This is how it is today for the more than 700,000 women and men released from prison each year. They, like all of us, made a mistake. Only their lapse in judgment came with a different consequence and an enduring stigma that is a barrier to social forgiveness and self-improvement.

We invited several of these women and graduates to share their journeys of transformation and how they are moving from stigma to strength as part of The Televerde Virtual Roundtable. You can access it here.

The goal of this digital experience is to show the world Televerde's operations so people can hear directly from the incarcerated women who work with us. These interviews are personal, candid, and raw and speak to the factors that influence decision-making. Each woman takes responsibility for their choices and shares inspiring narratives of transformation, hope, and second chances. 

You see. at Televerde, we believe in second chances. We help disempowered people find their voice and reach their human potential.

Our business model provides incarcerated women inside four U.S. prison facilities with a second chance through on-the-job training. The women are hired, compensated, skilled in the art of sales and marketing, and certified in technologies such as Marketo, Salesforce, Eloqua, and many more. This level of knowledge and job experience increases their marketability and provides a clear advantage over others in the hiring process as they are released. It is effective too. Of the more than 3,500 women who have graduated from our program, the reconviction rate is just 5.4 percent. This is 91 lower percent than the national average for women leaving prison.

You'll be part of this purpose-driven work. And in a world that is always changing and innovating, having meaning and purpose in our jobs grounds us and gives us the motivation and inspiration to adapt, grow, and make the world work better for more people. Profit with purpose is what guides us. Explore our model further.

A CULTURE OF LIFELONG LEARNING

The best employees need room to grow...personally and professionally. For this reason, career and leadership development is a priority at Televerde as it enables us to build high-performance teams and bench strength across our organization to remain highly competitive in today's market.

We take the time to learn the core skills of our workforce so we can design customized programs that help our employees advance their careers and achieve their goals. Our objective is to foster and maintain a culture of lifelong learning that brings out the best in our people and helps them unleash their full potential. 

OUR VALUES

Our values–caring for people, earning trust, passion for learning, courage to change, and owning outcomes–further our mission, shape our culture and guide our relationships with each other, our clients, and our communities.

We are proud to have a diverse workforce built on integrity and compassion, and one that embraces each other’s unique backgrounds, perspectives, and experiences.

The people we hire strengthen our purpose, ensuring a human touch in all we do. Learn more about our culture.

AND THE AWARD GOES TO...

Creating an exceptional company culture and making the world work better for more people are priorities for us. It’s truly an honor to continue to be recognized in these areas. Below is a sample of recent awards and recognitions.

• Televerde Chief Social Responsibility Officer Michelle Cirocco is named one of the Most Admired Leaders in business by Phoenix Business Journal. This award celebrates leaders in the Greater Phoenix Valley who inspire those around them, hold their employees, products, and services in the highest regard, run their companies with integrity, and are shining examples of how all companies should be run and managed.
• Televerde is named one of the 50 Smartest Companies of the Year by The Silicon Review.
• Televerde is named a 2020 Global Impact Sourcing Award (GISA) recipient. The awards, jointly given by IAOP and The Rockefeller Foundation, recognize organizations impacting local communities by creating jobs in the business process outsourcing (BPO) industry in underserved communities.
• Televerde is named to IAOP’s inaugural Impact Sourcing Champions Index in partnership with the Global Mentorship Initiative (GMI). Organizations included in the Index have distinguished themselves as trailblazers in impact sourcing.
• Televerde is honored with a Community Impact Award by Phoenix Business Journal for our company's philanthropic efforts.
• Televerde is honored with a 2019 SHIFT Award by SHRM for our work in creating new pathways that connect people to meaningful work and sustainable professional growth. 

We are also proud of our partnerships with other socially responsible organizations.

• We are part of the Global Impact Sourcing Coalition, a global network of businesses dedicated to creating a market for inclusive employment by raising awareness of Impact Sourcing and demonstrating how inclusive hiring practices lead to greater business growth and social impact. In 2019, we pledged to hire 400 people from underserved communities and have exceeded our goal by almost 100.
• We joined the United Nations Global Compact, a voluntary leadership platform for the development, implementation, and disclosure of responsible business practices. The UN Global Compact is the largest corporate sustainability initiative in the world, with more than 9,500 companies and 3,000 non-business signatories based in over 160 countries. Members of the UN Global Compact have visions that align with the Sustainable Development Goals set by the United Nations General Assembly.
• We committed to being a Conscious Capitalism Company and each member of the Televerde executive team signed the Conscious Capitalist Credo. Conscious Capitalism® Inc. is a nonprofit organization dedicated to elevating humanity through business by partnering with companies that are actively committed to making this possible.
• We joined CEO Action for Diversity & Inclusion™, the largest CEO-driven business coalition to advance diversity and inclusion within the workplace. 

TOP FIVE REASONS TO JOIN THE TELEVERDE TEAM

1. We’re continuing to scale year after year. Be part of a growth team!
2. Our business allows you to drive societal change, combining profit and purpose to deliver best-in-class results for our clients.
3. Engage with cutting-edge sales and marketing technology at every layer of the organization.
4. Competitive salaries, benefits packages & opportunities to give back to our communities.
5. We balance work & play to foster a dynamic and authentic culture.

Are you ready to join our team? Visit the Careers page on our website.