Operations Support Coordinator

Role: Operations Support Coordinator
Start date: August 7, 2023

EF Explore America organizes and leads educational trips for teachers and their students across North America. At EF Explore America, we believe in one simple truth – that the world is better when people try to understand one another. Our tours help students expand their knowledge of the world around them, understand new people, places, and cultures, discover more about themselves, and grow more confident and independent. Following a year that challenged our ability to be out in the world and learning by doing, never have our teachers and their students been more ready to get back to traveling with us.

The Role

When you work in operations at EF, you play a vital role in fulfilling our company mission: Opening the World through Education. As an Operations Support Coordinator, you will be responsible for supporting internal operations and improving productivity within our growing business. You will work closely with multiple teams across the organization to ensure process and procedures operate at a high level of efficiency, effectiveness, and accuracy. Additionally, you will work with external suppliers to manage group layover accommodations, hotel block details, and airport transfers.

Responsibilities:

• Process tour requests such as tour extensions and customized activities
• Oversee and process late traveler enrollments
• Consolidate pre-tour rooming assignments and liaise information with hotel suppliers
• Arrange accommodations and airport transfers for groups traveling internationally with a domestic layover
• Collaborate with our Product team to update tour specifications, components, and tour optional details
• Conduct periodic systems and supplier information audits for data accuracy
• Assist our Procurement team with supplier contract management
• Liaise with EF Language Schools and Campuses to ensure that group information and itinerary details are accurate
• Provide support to other teams and departments when needed

Requirements

• Bachelor’s degree or higher
• 0-1 years’ experience
• Experience managing multiple competing priorities simultaneously
• Able to think critically and creatively to problem solve under pressure
• Strong attention to detail
• Great communication skills, both oral and written
• A self-directed, results oriented, team player
• Proficient with Microsoft Suite (Outlook, Excel, PowerPoint, etc.)

The Perks:
As if changing teachers’ and students’ lives and making the world a better place isn’t enough, we also offer the opportunity to:

• Live Well
• 25% company match on your 401(k) contributions
• Expand your worldview with paid business travel plus three weeks of paid vacation time to start (and four weeks starting in year two)
• Highly subsidized, market-leading health and dental benefits plan
• Stay healthy with on-site fitness classes and access to Employee Assistance Programs
• Competitive fertility assistance benefits and paid parental leave programs
• Live your Truth:
• We believe our business, like our world, is better when we embrace diversity, equity, inclusion and belonging
• Build your network by joining Explore America’s Diversity, Equity, Inclusion & Belonging Committee
• Join one (or several) of our employee led clubs or affinity (we call them “EF-inity”) groups such as, LGBTQ+ @ EF, Black @ EF, and Latinos @ EF. Don’t see a resource group, affinity group or club that matches your passion? Feel free to create one!
• Live Engaged
• We work in an open environment without cubicles or private offices
• Enjoy comprehensive in-house professional development opportunities with weekly trainings and workshops
• Keep up that student mentality with free in-house language classes and an annual stipend for continued education
• Live for FUN!
• Explore the neighborhood with discounts to local gyms, businesses, concert tickets, and sporting events
• Explore the world with discounts on hotels, flights, rental cars, as well as paid travel.
• Enjoy our in-house bar, cafe, hair salon, and fitness center

About Us:
EF Explore America, a division of EF Education First, is one of the largest providers of teacher-led student tours in North America. Students and teachers from all across the USA travel with us on tours throughout North America. Tours to Washington, D.C., New York City, and Boston have been our bread and butter for years, and our travelers also expand their world-view by visiting San Francisco, Puerto Rico, Chicago, Montreal, and beyond. From sales and marketing to operations and finance, our teammates are headquartered in Boston with a regional office in Washington, D.C., and presence in New York City, San Francisco, Los Angeles, and throughout Texas.

About EF Education First:
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.