Optician - Customer Experience, Nashville, TN

Our opticians strive to make the experience of shopping for (and ultimately owning) Warby Parker eyewear an amazing one for every customer. Your role as a Customer Experience Optician will be to serve customers with expertise, friendliness, and honesty. Sound up your alley? Get all the details below.

What you’ll do:

• Conduct prescription troubleshooting with customers over the phone
• Conduct prescription troubleshooting with customers over the video chat
• Conduct frame/lens recommendations with customers inquiring about fit and prescription over the phone, email, chat, and video chat
• Act as a resource for our Customer Experience team on all prescription-related issues
• Support Rx training during on-boarding

Who you are:

• A seasoned optician with 3 or more years of optical experience
• ABO-certified
• Extremely detail-oriented and a master time manager
• Dedicated to making people happy (both customers and fellow team members!)
• A self-starter with energy to spare
• Cool under pressure and capable of juggling a diverse set of responsibilities (including multiple concurrent assignments). No literal juggling of glasses is required :-)

Nice to have:

• Ophthalmic Dispensing license in Tennessee

Some benefits and perks of working at Warby Parker:

• Health, vision, and dental insurance
• Flexible “My Time” vacation policy
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Cell phone plan reimbursement
• Free eyewear
• And more (just ask!)

Job Type: Full-time

Pay: $22.10 - $24.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Nashville, TN 37219: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Nashville, TN 37219