SaaS Customer Growth Representative

At OptiSigns, we're on a bold mission: to become the #1 digital signage platform globally, rapidly outpacing our competitors and leading the way in innovation. We’re dynamic, fast-growing, and at the cutting edge of the digital signage industry. As part of our team, you’ll have the unique opportunity to be a key player in this exciting journey, growing your career while helping our customers succeed.

Role Overview

As a SaaS Customer Growth Representative within our Revenue Organization, you'll be a crucial part of our “customer-obsessed” journey. This role is designed for people passionate about building relationships, guiding customers to success, and driving growth without the pressure of cold-calling. You’ll focus on proactively engaging and onboarding new customers, ensuring they gain rapid familiarity with our product and helping them achieve their objectives to secure their long-term satisfaction. This is your chance to shine in a supportive environment with ample growth opportunities within revenue-focused roles at OptiSigns.

Responsibilities

• Proactive Customer Onboarding: Lead welcoming and informative onboarding sessions to help new customers feel comfortable and equipped with the knowledge they need to maximize our platform’s value.
• Customer Success Facilitation: Engage in proactive follow-ups with customers, anticipating their needs and answering questions to foster positive, ongoing relationships that encourage product adoption and expansion.
• Customer Win Rate & Opportunity Pace: Work collaboratively to improve customer win rates, monitor opportunity progression, and reduce time to first contact—setting our customers up for swift success.
• Ongoing Relationship Management: Build rapport with customers through scheduled check-ins and personalized support, using HubSpot CRM to track interactions and support their growth journeys.
• Guiding Users to Goals: Assist customers in understanding how to use our software to meet their unique objectives, from navigating features to making strategic decisions about product utilization.
• Tool Utilization: Leverage tools such as HubSpot CRM, Calendly, and Zapier to streamline workflows, improve customer interactions, and track engagement.

Ideal Candidate Profile

We’re looking for someone with:

• A proactive, problem-solving attitude and a desire to help customers succeed.
• A natural ability to explain technical concepts in simple, relatable terms.
• Strong time management skills to ensure rapid response and high-quality service across multiple accounts.
• A long-term vision for career growth, excited by the opportunity to grow within revenue-focused roles.
• A customer-obsessed mindset and a keen interest in creating exceptional experiences.

Career Growth Path

At OptiSigns, your growth matters. This role is crafted with growth milestones, offering a clear path to more advanced positions within our Revenue Organization. With commitment and performance, you’ll have opportunities to move into senior customer success roles and beyond, growing alongside our expanding company.

Company Culture

Our team is focused, results-oriented, and informal. Located on-site in Houston, TX, you’ll be fully immersed in our culture, collaborating with a passionate team that always puts the customer first. OptiSigns is committed to innovation and teamwork, and we’re excited to welcome a motivated, growth-focused individual to our mission-driven company.

If you're ready to make an impact, build meaningful customer relationships, and grow your career in an innovative SaaS environment, we can’t wait to meet you!

Requirements

• Customer-Centric Mindset: A strong commitment to customer satisfaction, reflecting our “customer-obsessed” value, with the ability to convey technical information in a clear, engaging way.
• Technical Familiarity: Comfort with general tech concepts, such as image editing, gaming, and tech platforms. A natural enthusiasm for technology and its potential to improve customer experiences.
• Soft Skills for Engagement: Excellent interpersonal skills to connect with customers and inspire confidence. You’ll be the proactive, friendly guide they trust.
• Organizational Skills: Ability to manage multiple customer interactions efficiently, balancing high service standards with effective time management.
• Growth Mindset: An eagerness to learn, adapt, and continuously improve, especially in a dynamic, high-growth environment.
• Familiarity with Relevant Tools: Experience with HubSpot CRM, Calendly, and Zapier is beneficial, though training will be provided.

• Dental insurance
• Flexible schedule

• Health insurance
• Vision insurance
• Paid time off