Senior Director, Site Reliability Engineering - job 3 of 4

We are Skyward. That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.We stand by our values, and we won’t compromise on any of them.Integrity: We’re conscientious, intentional, and empathetic. Our words and actions align. That’s our character. Please don’t ask us to play another part, we’re poor actors.Compassionate: If we may borrow a quote from Theodore Roosevelt: “No one cares how much you know until they know how much you care.” Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally.Inquisitive: We remain students by failing openly and turning lessons into solutions.Unconventional: For us, life isn’t what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two.Authentic: Made possible only because we embody the values listed above. We’re relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.Because of that, we continue Onward, Upward, and Skyward.We need an SRE.Do you have a deep understanding of networking and how to resolve network-caused issues effectively? Are you a master with cloud computing, and have a deep understanding of CI/CD pipelines, QA and test automation, security and incident management? If you love managing complex, distributed systems, then apply. Like, now.Come join us if you're motivated to learn from others, to learn from mistakes, to be part of a future-looking and growth-oriented team.Let's go Skyward together.What you'll do:• Be on a team supporting the Centers for Medicare and Medicaid Services (CMS) endeavor to modernize enterprise systems’ access, reducing manual effort, improving data accuracy, and enhancing transparency for stakeholders.• Develop and enforce best practices for cloud management, including cost optimization, security policies, and deployment strategies.• Architect and implement automation solutions for infrastructure provisioning, configuration, and deployment processes.• Drive incident management processes, including post-mortem analysis and implementing preventative measures.• Collaborate with development teams to embed reliability and performance considerations in the software development lifecycle.• Establish and monitor SRE metrics and service level indicators (SLIs) and objectives (SLOs) to measure and improve system reliability and performance.• Mentor and develop SRE team members, fostering a culture of excellence, innovation, and continuous learning.• Stay ahead of the curve with AWS technologies and SRE best practices, ensuring our systems leverage the latest advancements for optimal performance.What we’d like you to have:• A bachelor’s degree in computer science, engineering, or related field.• 5+ years of experience in site reliability engineering, systems engineering, or related roles, with at least 3 years focused on AWS cloud environments.• Deep expertise in AWS services, architecture, and best practices.• Motivation with investigating the root cause of incidents and implementing measures to prevent them from happening again.• Proficiency in infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).• Solid understanding of CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI).• Expertise in scripting and programming languages (e.g., Python, Bash, Go).• Exceptional problem-solving skills and the ability to work under pressure.• Excellent communication skills, with a knack for presenting complex data concepts in an understandable manner.What would blow us away:• You’ve previously worked with CMS.• You have experience working in AI, NLP, or LLM-driven environments.