Branch Operations Manager (Human Services Supervisor 2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

If you're seeking a career that combines your expertise with the opportunity to positively impact people's lives, look no further. Elevate your career by joining our leadership team as a Branch Operations Manager with the Self Sufficiency team!

We are seeking a Branch Operations Manager to be stationed out of either our Redmond or Madras Oregon ODHS offices in District 10.

As a Human Services Supervisor 2/Branch Operations Manager, you will support the business need of one of our store front offices.

In this role, you will provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.

LEADING with an EQUITY, INCLUSION and DIVERSITY LENS!

This position seeks ways to dismantle systemic racism by communicating the Department’s values, developing a positive, constructive, organizational culture, and stimulating creativity, diversity, and teamwork. This position ensures those we serve are always treated with respect and dignity. 

Summary of Duties

As a Human Services Supervisor 2, you will:

• Provide leadership and support to the branch team is the aim of this role. The Human Services Supervisor 2 is responsible for the daily function of the Family Coach team within their assigned branch office, and they comanage several branches with their respective OEP branch managers. The position manages and directs branch cross-functional teams, local programs, and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives, and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments. The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism. The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices. The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed. The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each. This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors. Learn more about our programs, as your work providing services will be through the Self Sufficiency Program (SSP).

Minimum Qualifications

• Four Years of lead work, supervision, or progressively related experience; OR one year of related experience and a bachelor’s degree in a related field. A valid driver’s license and acceptable driving record are required for this position.
• All individuals hired with the State of Oregon are required to provide acceptable I-9 documents three days of starting their position.

Essential Attributes

We are looking for candidates with:

• Experience working with diverse populations with demonstrated commitment to inclusivity, equity, and anti-racism.
• Experience increasing employee engagement, supporting positive environments, organizing people to reach a goal, delegating effectively, coaching, and mentoring to achieve success.
• Experience with understanding, explaining, and applying statutes, regulations, policies, procedures, and guidelines of assistance program(s) administered by this agency and our partnering agencies.
• Experience making decisions based on a mixture of analysis, knowledge, experience, and judgement in a timely manner. 
• Experience applying active listening skills and providing effective conflict resolution.
• Experience with communication styles and communicating clearly & professionally in writing and verbally with both internal and external customers.

A cover letter is required addressing how you have demonstrated the essential attributes in your past experiences. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history within your Workday profile.

If a Cover Letter is not provided, your application will be declined.

Working Conditions

• Traditional office environment, Monday-Friday, 8am-5pm. This is not a remote position and offers very little to no remote work options. This position will supervise staff across multiple locations and will require weekly travel to the respective offices. This position requires flexibility, and strong communication skills. This position will support with contact with clients who may be angry, upset, or dealing with emotional stress, financial stress, or substance abuse issues. High stress environment due to a high-volume workload with short time frames. Irregular work hours with some evening and weekend work may be expected at times. Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access. Requires a valid driver's license or other acceptable method of transportation for routine travel. Most travel will be local, but may include travel across the state. May involve occasional overnight stay away from local area, though not common for this position. Mileage reimbursement is available for those who drive beyond their commute miles using a personal vehicle.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.  The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Benefits

• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments (COLA) when implemented.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is a Management Service, Supervisory position and is not represented by a union.  
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Brent Lawrence. If you contact the recruiter,
• Email: brent.lawrence@odhs.oregon.gov