Job details

Customer Success Associate

Orum is revolutionizing payment technology for businesses, allowing them to deliver payments 24/7. We're looking for a Customer Success Associate to cultivate relationships and ensure customer satisfaction.

Skills

Customer relations
API integration
Analytical skills
Problem-solving
Technical communication

Responsibilities

Lead onboarding and integration process for new customers
Serve as primary contact for a portfolio of key customers
Monitor account health and performance
Nurture customer relationships for case studies and testimonials
Provide feedback to engineering and product teams
Collaborate with cross-functional teams for customer success

Education

Relevant experience in customer success or technical support

Benefits

Competitive salary
Employee stock incentive plan
401(k) match
Take what you need PTO
Paid mental health days
100% paid medical premiums
Ongoing professional development

To read the complete job description, please click on the ‘Apply’ button

Orum.io Glassdoor Company Review

3.4

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CEO of Orum.io

Stephany Kirkpatrick

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By Orum.io

Orum’s mission is to build the infrastructure for a frictionless financial system. We envision a world where money is smart, real time, and fully automated.

3 jobs

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Financial Transaction Processing

TEAM SIZE