Senior Manager, Production Operations Quality Assurance

Hi, we're Oscar. We're hiring a Senior Manager, Production Operations Quality Assurance to join our Center of Excellence team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will support our teams in driving a best-in-class, service-focused operation by designing, guiding and assessing the effectiveness of the use of operational frameworks and ideologies

You will report to the Director, Operational Excellence.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $131,200 - $172,200 per year. The base pay for this role is: $118,080 - $154,980 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Develop and maintain the critical skills necessary to support a best-in-class lean operation while influencing future business decisions
• Anticipate, overcome, and prevent recurrence of complex problems and roadblocks in an efficient and effective manner
• Create routines that drive cross-functional collaboration within and outside of department
• Establish a vision of clarity and ensure stability and scalability within the direct area of influence
• Demonstrate the proper approach with implementation of Total Quality Management/Quality Assurance tools both internal to the organization and aligned to industry standards and best practices
• Development and implementation of core metric tracking and tool utilization present in a LEAN-based operational environment
• Provide effective direction, mentorship, and influence regarding the necessity of quality measurement and improvement work
• Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
• Demonstrate substantial levels of resilience and adaptability in a place of ambiguity
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 6+ years of experience coaching, developing, managing and scaling large teams
• 5+ years experience using data and metrics to drive process and program improvements
• 4+ years experience working in a collaborative environment with a diverse set of people
• 4+ years experience implementing operational excellence - Lean Six Sigma

Bonus Points

• Operational Excellence Certification (Lean Six Sigma Black Belt or higher)
• Experience working with teams in multiple locations and within multiple disciplines
• Prior healthcare or health insurance-related experience
• Experience with facilitating, presenting to, and training senior-level leaders
• Experience leading change management
• Advanced Google Suite or Microsoft Office capabilities
• Total Quality Management System experience or ASQ Certificate
• Bachelor's Degree