Bilingual Employee Lifecycle Coordinator (English/ French)

Overview

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision – to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, Innovation.

About the role:

The Bilingual Employee Lifecycle Coordinator performs a range of HR administrative and coordinating duties in support of the employee Lifecycle function for their assigned client group(s). Is responsible for completing employee and data transaction processing for core processes e.g., running organization position reports, mass updates, managing employee movement, reviewing/transacting / answering escalated inquiries for employee and work-related matters. Also, handle complex escalated inquiries related to transactional issues/inquiries, data, and reports that cannot be resolved through the administrative level providing a superior and differentiating experience.

HYBRID: 4 days in office  

Responsibilities:

• Provide subject matter expertise for internal and external queries on Employee Lifecycle matters
• Cultivates a positive experience for employees by managing day-to-day inquiries.
• Oversee timely and accurate processing of personal data change requests
• Provide employees with instructional support where self-service can be completed
• Liaises cross functional teams including Recruiting and Payroll teams to support business needs
• Supports Manager, Human Resources through active participation in ad hoc meetings, training and other project assignments
• Supports annual performance evaluation administration
• Assists with other HR administrative matters such as HR metrics and systems updates
• Resolve complex inquiries and escalated issues, redirecting as appropriate
• Oversee processing and updates of all organization and position data
• Oversee quality standards and controls for data to provide the necessary accuracy, timeliness, and completeness
• Manage reductions in force and redundancies, mass data changes, and employee movement, contract management
• Team player who works independently and communicates proactively and positively
• Assists in the development and implementation of HR policies and procedures to support organizational goals and compliance.
• Ensure compliance with data administration, security standards, and policies and procedures

Required Experience:

• Bilingual in French and English
• 1-2 years of experience in an HR and/or Talent Acquisition
• Post-secondary degree in Human Resources or related field
• Ability to consistently deliver high-quality customer service in a professional manner
• Effective listening and communication skills
• The ability to create and manage clear and informative data reports
• Knowledge of ICIMS considered a strong asset
• Knowledge of ADP and end-to-end processes
• Attentive to details and deadlines; strong ability to manage multiple initiatives 

Working Conditions:

• Vacation plus additional flex days
• Comprehensive health, dental and life benefits
• RRSP matching program
• Training and development opportunities to grow your career
• Named one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment 
• Employee development programs

If this sounds like you and you are excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires the successful completion of a criminal background check.

Disclaimer:

The previous job description is intended to indicate the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this position.

OSL is committed to providing an inclusive workplace that does not discriminate based on race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage all qualified individuals to apply.