RCM Customer Success Manager

Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments. Today, mental health disorders are one of the leading causes of death worldwide, especially among young adults, and are tied to shortening lifespans. While there have been developments in new psychiatric medications since the first FDA approval in 1954, today there is a growing movement among clinicians, patients, and researchers who are recognizing the need to accelerate new science.

The Osmind treatment platform is the first and only solution that solves specific challenges faced by neuropsychiatric clinics, spanning general psychiatry and interventional psychiatry (transcranial magnetic stimulation, ketamine, SPRAVATO®, psychedelic medicine, electroconvulsive therapy). The core electronic health record (EHR) technology is precisely developed for interventional treatment workflows and designed to support a strong therapeutic alliance, including journaling tools and assistance with health plan reimbursement, which is a significant access hurdle for millions of patients.

Research from our platform is already helping to set new standards for mental health interventions. For example, in the largest published real-world analysis of ketamine infusion therapy for depression, we teamed up with Stanford University School of Medicine to share findings in the Journal of Affective Disorders (March 2022). We have multiple ongoing research studies leveraging our proprietary real-world data, including an even larger ketamine analysis leveraging machine learning to predict treatment outcomes.

Osmind is a San Francisco–based public benefit corporation led by scientists, technologists, and psychiatrists. We are backed by top investors including DFJ Growth, General Catalyst, Future Ventures, Tiger Global, and Y Combinator.

The opportunity

We are a series B funded Public Benefit Corporation (PBC) building something that actually moves the needle on the global mental health crisis. (See here for an article our cofounder Jimmy wrote about PBC’s.)

We are expanding our services to include revenue cycle management (RCM) support for our network of psychiatric clinics. This is a critical initiative to help clinics improve their financial performance and focus on delivering high-quality patient care.

• Manage a portfolio of client accounts, serving as the primary liaison between our billing partners and psychiatric clinics to ensure RCM needs and metrics are being met
• Monitor key performance indicators (KPIs) such as clean claims rate, days in accounts receivable, and collection rates, taking proactive steps to optimize these metrics
• Provide expert guidance on mental health billing, with a specific focus on complex treatments like TMS and Spravato
• Analyze and escalate to resolve complex billing issues, denials, and appeals in partnership with our billing partners
• Develop and maintain relationships with key stakeholders including clinic owners, practice managers, and billing company leadership
• Become the internal Subject Matter Expert on our billing software. Contribute to the development and refinement of our billing services, working closely with our product and operations teams
• Stay up-to-date on industry trends, regulatory changes, and payer policies that impact mental health billing serving as an expert for internal resources

• 5+ years of experience in healthcare revenue cycle management, with at least 3 years specifically in mental health or behavioral health billing
• Deep understanding of CPT coding, insurance claim processing, and payer reimbursement models for psychiatric services
• Demonstrated expertise in billing for TMS, Spravato, and other interventional psychiatric treatments
• Strong analytical skills with the ability to interpret financial data and identify areas for improvement
• Excellent communication and interpersonal skills, with the ability to explain complex billing concepts to both clinical and non-clinical staff
• Proficiency in electronic health record (EHR) systems and practice management software
• Bachelor's degree in Healthcare Administration, Finance, or related field; relevant certifications (e.g., CMPE, CRCP) are a plus

• Experience working in or consulting for an MSO or large psychiatric practice group
• Familiarity with value-based care models and alternative payment structures in mental health
• Knowledge of healthcare compliance regulations (e.g., HIPAA, Stark Law)
• Experience with data analytics tools and generating actionable insights from RCM data

• Onboarding and optimizing RCM processes for 20+ psychiatric clinics, resulting in an improvement in collection rates
• Developing and implementing best practices for TMS and Spravato billing that reduce denial rates
• Creating a comprehensive training program on mental health billing for internal team members
• Contributing to the development of new RCM service offerings that drive additional revenue for Osmind and our partner clinics

• The tl;dr: we're a tight-knit group of intellectually rigorous, highly collaborative, deeply caring, and fun team members. We take the work that we do very seriously, but we don’t take ourselves too seriously. Sometimes you’ll catch us singing karaoke, making memes, or going out for a run together.  
• Our co founders, Lucia and Jimmy, made it to the Forbes 30 under 30 list 
• We were ranked as one of CB Insights top digital health companies of 2021

Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills we’ve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.

Osmind is a public benefit corporation and platform for clinicians and researchers advancing new life-saving mental health treatments. We recently published our first Public Benefit Report that chronicles how our team of scientists, technologists, and psychiatrists have been working to help solve the worldwide mental health crisis, advance responsible innovation and research, and help ensure robust access to care for patients of all backgrounds. Read the report here: https://www.osmind.org/pbc.