Associate Manager, Revenue Cycle Services

As an Associate Manager, Revenue Cycle Services at The Ohio State University, you will oversee billing compliance, cash collection, and ensure excellent customer service. You'll also be responsible for training staff and managing the overall billing cycle for our dental clinics, making this role crucial for the fiscal health of the institution.

To qualify for the Associate Manager, Revenue Cycle Services position at The Ohio State University, candidates need a bachelor’s degree in Accounting, Business Administration, or a related field, alongside three years of billing management experience in a medical or dental setting. Familiarity with CPT and ICD-9 coding is also essential.

The work schedule for the Associate Manager, Revenue Cycle Services role at The Ohio State University is typically Monday to Friday, from 7:30 am to 4:30 pm. However, you should be prepared for occasional weekends and evening work as necessary.

Success as an Associate Manager, Revenue Cycle Services at The Ohio State University requires strong leadership skills, a solid understanding of billing compliance, excellent customer service abilities, and proficiency in financial policies and federal and state billing regulations. Prior experience in dental terminology and coding is a significant advantage.

While not strictly required, having four years of experience in a dental practice or school is desired for the Associate Manager, Revenue Cycle Services role at The Ohio State University, especially for familiarity with dental terminology and coding.

When answering this question, highlight specific responsibilities you've managed in previous roles, such as overseeing billing processes, staff training, compliance checks, and tools or software you've utilized.

Discuss specific strategies you've implemented in previous roles, such as regular staff training, audits, and staying updated with legal changes and best practices to maintain compliance.

Emphasize your strategies for fostering communication, training staff on customer engagement, and implementing feedback systems to consistently improve service quality in your team.

Provide a specific example where you encountered a significant issue (like a billing error or compliance issue) and detail the steps you took to resolve it, focusing on your problem-solving and leadership skills.

Talk about your management style, highlighting how you engage employees through regular feedback, recognition of good work, and creating a positive workplace culture where team members feel valued.

Mention any specific electronic billing or practice management systems you've used, illustrating your familiarity and comfort level with technology in streamlining billing processes.

Outline your training methodology, including the importance of hands-on training, mentorship, and ongoing support to ensure new hires feel confident and informed.

Share your systematic approach to identifying issues, addressing them with the involved parties, and ensuring solutions are documented and prevent future issues.

Explain how you leverage data analytics for informed decision-making, including analyzing growth metrics, revenue cycles, and improving service efficiency.

Express your enthusiasm for The Ohio State University, mentioning its reputation, the significance of the College of Dentistry, and your desire to contribute towards improving financial processes in healthcare.