Pharmaceutical Customer Relations Manager

Job Summary:Your primary role will be to act as the main contact for healthcare provider (HCP) customers, liaising with cross-functional teams including Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) while maintaining appropriate guardrails. As such, you should have comprehensive knowledge of complex on-label information based on approved content.Educational Initiatives for HCPs:• Educating healthcare providers and patients about the benefits of a particular product can also help to increase product access in local markets, as individuals become more aware of the treatment options available to them• Sales professionals must be adept at communicating on-label information confidently to build trust with physicians and effectively help patients make informed decisions• Discharge protocols should be carefully reviewed to ensure that all necessary information is provided to the patient and their caregivers. This can help ensure a smooth transition of care and reduce the risk of readmission• The knack to suitably connect providers with on-demand CSSs in real-time as inquiries are raised• In current business operations, customer engagement is more important than ever. Modern digital tools provide the opportunity for a personal connection with customers, ensuring that they are directed to appropriate personnel, such as the CSS. The loop can then be closed and feedback obtained on the level of engagement provided• Being a thought leader means championing innovation and growth in your industry. Facilitating speaker programs and organizing local provider group discussions are powerful opportunities to connect with other leaders, share knowledge, and spark meaningful change• Business planning is a continuous process, and staying up-to-date with the latest market insights is essential. Collaborating with the ecosystem team allows organizations to make data-driven decisions and adjust plans as neededQualification:• Pharmaceutical or medical device sales experience of at least two years is required• The requirement dictates that individuals need to reside within a reachable distance of 50 miles from the main urban center of the sales territory• For this role, we require candidates who have prior experience in cross-functional work within commercial life sciences, which could include pharma, biotech, or other relevant industries with engagement with significant figures in the healthcare community such as payers and health systems• We are looking for a sales expert who has spent a minimum of four years working with healthcare professionals, representing several unique products and navigating a complex environment. The ideal candidate will have a comprehensive understanding of the healthcare system and a proven track record of success• The experience gained by working as a clinical nurse or Advanced Practice Nurse (APN) is considered essential for professional development in the healthcare field• Having the ability to maneuver and flourish in a constantly changing and transforming work environment• Proficient in coaching, guiding, and fostering the professional growth of colleagues or delegated individuals to help them achieve their optimal level of performance• Continuously meets or even outperforms financial and other measurable milestones, in addition to qualitative objectives• Having the proficiency to find and organize consequential information, rank it in order of importance, and apply it to solve complex ecological problems is a valuable competency• The ability to assimilate and convey intricate clinical and product knowledge is an important aptitude• Ability to effectively address operational hurdles related to the delivery of medical commodities to recipients, such as payment and logistics.Skills:• Results-Oriented Accountability - Keeping the spotlight on important strategic objectives, taking ownership of achieving high-performance standards, and leading the charge for meaningful change.• Enact a strategy that prioritizes the future impact on customers, patients, staff, and the organization when making choices.• The key to ensuring excellent customer service and stakeholder management lies in maintaining an unwavering dedication to their needs.• The use of rational, understandable, and considerate communication methods can do wonders in influencing people of all levels, thus creating optimal results for Otsuka.• Collaborative Respectfulness - Give due regard to your peers when collaborating and aim to establish diverse alliances that bolster progress toward shared objectives.• To succeed in the competitive world of business, it is essential to actively engage in professional development initiatives.Disclaimer:This job listing serves to present an overview of the general expectations and duties that are associated with the position. It is not a comprehensive listing of all responsibilities that may be assigned to the job role. Otsuka may alter and modify the duties associated with the position as necessary to align with business objectives.A communication concerning the recruitment process for open job positions:At Otsuka, we believe in the mitigation of risks associated with the infiltration of your personal data. With this in mind, we would like to advise you about individuals who may be impersonating our employees or representatives, with fraudulent intentions of accessing your sensitive information or soliciting payments through non-genuine employment opportunities.Please note that at Otsuka, we do not require financial information or payment of any kind during the job application process. We never ask for credit card or bank account details. We do not offer money for equipment, software or any other expenses, and any offers of such nature are unauthorized. You should exercise caution if presented with such requests or claims. We value transparency in our application process, and we assure you that we will not request any form of payment or financial information.Remember that Otsuka will never require you to install a third-party application to discuss genuine job opportunities. Scammers may send information through a phony email address rather than an official Otsuka email ID. Carefully examine such an email address since criminals may alter an authentic Otsuka email ID by making slight modifications or spelling errors.Job applicants are advised that direct communication queries to Otsuka either through phone or email are not accepted.About Us:Otsuka America Pharmaceutical, Inc. has adopted an innovative approach to customer engagement that reflects the changing nature of the healthcare industry. The new model is based on patients’ local care settings, with the aim of providing a higher quality of care and support to patients, caregivers, and healthcare providersThe ecosystem approach adopted by account management, medical, patient access and market access teams helps to create a more unified approach to care. By engaging with local healthcare systems, opportunities to improve the patient experience are identified, and gaps in care provision are bridged using digital-enabled support.