Senior Manager, Key Accounts

OUAI is a rapidly growing prestige brand reflecting Founder Jen Atkin’s simple philosophy – “Life is hard. Looking good should be easy.” Our product categories include hair care, body care, fragrances, supplements and merch. OUAI products are sold globally and can be found at key retailers including ULTA, Sephora, Target and Kohl’s, as well as online at our flagship site (www.theouai.com)  and Amazon. 

What’s it like to work here?  

Our culture is driven by our brand ethos (fun, purposeful and approachable) and our 5 Culture Codes. (1.) We Aren’t Afraid to Go First. (2.) We Don’t Compete, We Collaborate. (3.) We Ask Questions to Find the Best Answers. (4.) We Keep it Real, No Matter What. (5.) We Work Hard and Live Well.  

Our flexible trust-based culture is rooted in respect, empathy and compassion and is driven by employees who love doing great work and care deeply about the brand and each other.  

The Role? 

We are seeking a dynamic and motivated Key Account Manager to establish and maintain strong relationships with our important retail partners, including Sephora, ULTA and Target, among others. This individual will serve as the primary point of contact for assigned accounts, overseeing all account-related matters and ensuring timely completion of tasks. Responsibilities include achieving designated retail and net sales goals, managing merchandise in assigned retailers, and collaborating with retailers on new launches, sampling, and special events. The Key Account Manager will work closely with cross-functional teams to manage shipment flow and replenishment of merchandise and will partner with marketing and education teams to develop personalized programs that drive retail sales. The Senior Manager, Key Accounts will report to the Director of Sales. Additionally, the successful candidate will generate weekly/monthly sales reports to analyze and review performance.

What You’ll Do: 

• Achievement of retail sales goals through:  

• Building effective working relationships with assigned account merchants  

• Plan sampling and activities with the retailer  

• Working with cross-functional partners to ensure inventory position, marketing support, and other needs  

• Analyzing sales on a regular basis  

• Assist with Go To Market Planning for new launches  

• Maintaining open communication with accounts, particularly on the topics of:  

• Trend  

• Sales Plan  

• Business month, season, and year to date  

• Trend within hair department and store  

• Rank and opportunity to advance rank  

• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members and other stakeholders  

• Meeting all client needs and deliverables according to proposed timelines  

• Acting as liaison between marketing and accounts to ensure effective programming and in store execution  

• Updating, reviewing, and analyzing shipment projections and reports on a weekly and monthly basis 

• Managing replenishment of retail sales and managing weeks of supply 

What You’ll Bring: 

• “We Ask Questions to Find the Best Answers” - This reflects a deep commitment to curiosity, learning, and improvement. 

• Bachelor’s Degree in marketing, business administration, sales, or relevant field  
• 6+ previous work experience in sales, management, key account management, or relevant experience
• At least two years’ experience working with Sephora or Ulta 
• The role is open to remote U.S, but it requires to be available to work during Pacific Standard Time (PST) hours

• Excellent communication skills for effective sales and negotiation 

• The ability to multitask, prioritize, and manage time efficiently 

• Ability to build positive relationships with clients and colleagues 

• In-depth understanding of company key clients and their position in the industry 

• Strong analytical skills including ability to translate sales reports 

• Excellent verbal and written communication skills 

• Proven results of delivering client solutions and meeting sales goals 

• Availability to travel throughout the geographic region as often as necessary to meet the business needs of key markets 

• A desire to work in and promote a positive, collaborative, and inclusive company culture 

• Annual Base Salary Range is $110K - $120K depending on experience + yearly bonus
• Various medical plans + Dental + Vision Insurance
• Flexible PTO plan
• 401k program
• Quarterly OUAI product Stipend
• Flex Fridays
• Employee HSA and FSA
• Charity matching and education reimbursement
• Hybrid work reimbursement
• Gym reimbursement

OUAI does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.