Job details

Overnight Customer Service Representative

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!

What does a Technical Support Advisor really do? Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Technical Support Advisor.

As a Technical Support Advisor, you will work with and guide customers (via phone, chat, or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience.

Do you have what it takes to be a Technical Support Advisor?

As a Customer Support Representative, you will...

Research and resolve issues reported by the client's end-users via phone, email, and chat support.
Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
Document all information on customer interaction according to standard operating procedures.

Key 3-5 Responsibilities/Duties

Efficiently and effectively answer users' software and technical questions
Perform root cause analysis and determine the appropriate course of action
Contribute to Knowledge Base via technical and process support documentation
Deliver timely, accurate and professional customer service to all customers by e-mail, and/or chat
Research and review issues and communicate effective solutions

Key 3-5 Qualifications/Key Competencies:

Impeccable communication, writing skills
General curiosity about how and why things work the way they do
Ability to quickly learn and articulate technical concepts
Ability to empathize with users and convey confidence through written interactions
Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
2+ years technical/product support

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.

In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:

Outstanding Medical, Dental, Vision and Prescription plans
401k Match
Pet Insurance
In-house Wellness Coaches
Tuition and Professional Development Reimbursement Plans
Hundreds of Discounts with the Brands you Love and Use

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Job Types: Full-time, Part-time

Work setting: