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Overnight Front Desk Associate (Part Time Weekends) Perla on Broadway

Action Property Management, the leader in community management, is seeking aPart time Front Desk Associateto join our team at our luxury association, Perla on Broadway, located in Downtown Los Angeles.

Compensation:$20.00 - $23.00 Hourly

Schedule:Saturday and Sunday 10:30pm - 7:00 am

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

Competitive starting compensation
Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence

Job Summary:

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls. Receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents

Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Requirements:

Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.
Actively comply with and train Front Desk Associates on Action's “100%-er” hospitality and customer service philosophy:
- Smile and make eye contact with every resident and guest we encounter
- Verbally greet every resident and guest we encounter
- Use resident's and guest's name when greeting him/her
- Come to ‘attention' when greeting a resident or guest
Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents' and guests' needs; utilize the Management App to contact residents to announce guests and deliveries.
Assist residents with room reservation requests for the Association's common area rooms; coordinate with maintenance and janitorial staff for the scheduling of meeting room setup and breakdown before and after resident use; inspect rooms for damage or misuse before and after each use.
Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Front Desk; communicate effectively with co-workers to assure a smooth transition of shifts.
Provide basic front desk services including restaurant reservations, taxi reservations, directions, and restaurant referrals; maintain resource book/inventory of local services and referrals for resident and guest use; inform residents and guests of activities, events, and services that may be of use or interest.
Coordinate deliveries to and from units; follow established procedures to have the resident receive their parcel; document the acceptance of parcels or other deliveries, both incoming and outgoing, by updating the package log in the Management App; notify the resident when a parcel has been accepted on their behalf.
Operate the Management App, and other property management software to update unit records, owner information, and other resident and association records.
Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
Coordinate moves in accordance with the Association's approved hours; assure that Common Areas are adequately protected.
Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
Document the issuance of unit keys by properly utilizing Key Check-Out system in Handy Trac.
Utilize and implement the Front Desk Procedures Manual including the Shift Inventory Log and the Pass-On Log.
Monitor and maintain an adequate inventory of forms, supplies and other items used at the Front Desk; maintain an adequate supply of items used at the lobby coffee station, if applicable, and any other lobby amenities requiring regular replenishment; order items or promptly notify Supervisor when in need of replenishment.
Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, respond to the issue and politely call to the attention of the offending party the complaint or non- compliance issue and request that it be resolved as quickly and practicable as possible; document details of the incident as appropriate.
Distribute, log, and program fobs, transponders, and clickers for residents as directed by Management; log and distribute keys, parking passes, packages, and lock box access.
Prepare a variety of documents, including resident/guest/vendor passes, letters, reports, refunds, meeting notices, and memos; complete a variety of forms; perform administrative duties as assigned.
Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
Follow all “Post Instructions” and adhere to the Association's Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation
Perform other related Front Desk tasks and duties as assigned by management.

Action Property Management Glassdoor Company Review

4.0

Action Property Management DE&I Review

No rating

CEO of Action Property Management

Matthew Holbrook

Approve of CEO

By Action Property Management

To Improve the Quality of People's Lives.Our goal is to improve the quality of life for...1. Team Members & Their Families2. Residents3. Board Members4. Vendors5. The Community

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Irvine, CA

DATE POSTED

August 5, 2023