Senior Product Manager (IT)

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As a Sr. Product Manager for Global Customer Support in IT, you will lead the team responsible for internal agent and Technical support engineering efficiency. This includes all tools, processes and systems used by our internal support teams. . You will be responsible for innovating and building infrastructure that is critical to the success of our support  offerings. You'll play a key role in disrupting the security industry and fundamentally changing how customers seamlessly access our  security technology, resulting in a more secure digital environment.

In addition to your own creativity, you will rely on interaction with customers and partners to understand the requirements and needs that they face in their environments on a day–to–day basis. You'll deliver product functionality for service providers that matches the level of innovation found throughout our organization. You think about products differently, facing difficult challenges, and innovating solutions never created before. You will be involved through all stages of the life cycle: conception, definition, development, release, and post–release activities.

Your Impact

• Collaborating with Product, GCS operations, strategy, and IT teams to build product–related sales and marketing materials – enthusiastically endorse the products and product strategy both internally and externally

• Lead, manage, and mentor a team of product managers, providing guidance and fostering professional growth.

• Cultivate a collaborative and high-performing team environment to drive product innovation and success.

• Define and deliver critical components of our infrastructure

• Work closely with all cross–functional teams to build and deliver innovation in the support landscape

• Understand and write product requirements for features  in coordination with peer product managers 

• Understand how all our security products work and identify what is needed for them to be successful in the cloud environment

• Develop creative features in support of a product strategy to address emerging needs 

• Develop product roadmaps and services for supporting evolving PAN product and customer needs

• Market and customer analysis, requirements development, business case, collateral, pricing, product strategy, and product positioning

• Able to effectively communicate with all invested areas of the organization, from engineering to sales 

• Willingness to travel to further customer engagement and relationship development 

• Anticipates future needs and works to get ahead of potential client needs or requirements

• Feature prioritization and tradeoff decision–making

Your Experience 

• 5-7 years experience leading people, and 8-12+ overall years of experience.  Masters degree preferred.

• Significant experience managing, developing and coaching  a high performing team

• Domain expertise in IT, customer support and salesforce

• Hands–on nature with a strong interest in technology products

• Strong initiative and ability to work independently with limited direction

• Experience in IT Product Management 

• Minimum 8+ years of product management or equivalent experience

• Previous experience in ownership of full product life 

• Deep technical competence in product development, cloud environments or cybersecurity to provide oversight for requirements in their area to meet customer needs

• Significant experience building and launching products/services for service providers

• Excellent written and verbal communication skills

The Team

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!

The IT support team drives all tools, technology and innovation for our Global Customer Support organization

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $169,000 - $282,500 $YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website. 

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. 

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [email protected].

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.