Part-time Amazon Seller Central Freelancer

COMPANY OVERVIEW 

Pangaea creates and grows digitally native brands on a global scale. Our two brands are Lumin and Meridian, both in the personal care space. Our goal is to create iconic, disruptive, and culture impacting brands that attract communities of brand lovers across borders. Since our launch in 2018, we’ve sold our products in 50 different countries and have grown to over 50 employees and contractors across several locations in the world!

ABOUT US

We are a group of individuals who strive to live out the four values in our behaviors, decisions and actions. We are equally passionate about growing a community for each of our brands as we are for building our internal community of Pangaeans. As Pangaeans, we can’t think of a better place to make a difference in our customers’ journeys of self-care and in our colleagues’ paths to success. We go out of our way to lift each other up, recognize the diverse talents that each person brings to our community and perpetuate a sense of belonging for all.

OUR VALUES

• Passion: We are mentally and emotionally connected and committed to our work. We are willing to put in the work today, knowing that this will position us for the most success tomorrow and beyond. We are invested in and passionate about Pangaea, its people and its mission.
• Innovation: We research, think critically and explore new possibilities and approaches to problems. We are intentionally curious and strive to obtain innovative recipes for success. By seeking new and creative ways to do things, we believe that we will be able to achieve our mission at unprecedented speed and scale.
• Push the Limits: Pangaea embraces a “yes we can” culture. We work towards our mission no matter how hard it gets or how long it takes. We are equally tenacious as we are relentless and we do what it takes to win as a team.
• Prioritization: Conscious prioritization is essential to our success. We tend to prioritize decision-making that may lead to sustainable business outcomes. We make calculated bets and focus on fewer, greater initiatives that will result in the greatest value for Pangaea, our customers and our teammates.

THE ROLE

We’re looking for a Part-time Amazon Seller Central Freelancer to help us manage and grow our global Amazon presence across our two brands, Lumin and Meridian. Your role is critical in ensuring listings are optimized, cases are resolved quickly and our account stays in top shape. You’ll report to the Head of eCommerce and collaborate with our Operations and Creative teams. If you live and breathe Seller Central and know what it takes to keep things running smoothly, we want to hear from you!

KEY RESPONSIBILITIES

• Seller Central Case Management: Open and manage support cases, follow up on resolutions, and proactively escalate issues to management.
• Account Health Oversight: Regularly monitor our account health across marketplaces. Address performance notifications, policy violations, or listing suppressions swiftly and thoroughly.
• Inventory Coordination: Work closely with our Operations team to ensure inventory levels are properly forecasted, replenished, and synced across global markets.
• PDP Optimization: Audit and optimize product detail pages (titles, bullets, backend keywords, images, etc.) to increase conversion and search visibility.
• A+ Content Collaboration: Partner with our Creative team to brief, review, and launch A+ Content and Brand Store updates that reflect our premium brand positioning.
• Reporting & Insights: Run weekly and monthly reports (sales, ad performance, buy box, returns, etc.), distill key insights, and recommend optimizations.
• Global Marketplace Coordination: Help localize listings and troubleshoot across Amazon US, Canada, UK, EU, and other expansion regions.
• Competitive Monitoring: Keep an eye on reviews, competitor listings, and category shifts. Proactively flag issues and opportunities

QUALIFICATIONS

• 2+ years managing Amazon Seller Central accounts (FBA/FBM)
• Strong understanding of listing optimization and keyword strategy
• Skilled in opening, tracking, and resolving cases with Amazon support
• Familiar with account health metrics and how to stay in the green
• Great communicator, self-starter, reliable and detail-oriented
• Tools bonus: Helium 10, Scale Insights, AMS
• Ability to work EST hours

COMPENSATION

This is a part-time position; we estimate that a qualified candidate can successfully complete the requirements of the role in 15 hours per week. The reasonably estimated monthly rate for this role ranges between $2,500.00 - 3,000.00 USD. Actual compensation is based on factors such as the candidate's job-related knowledge, skills, qualifications, experience and location.

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