Enterprise Account Manager

The responsibilities of an Enterprise Account Manager at Papaya Global include developing and maintaining long-term relationships with key stakeholders, understanding their unique needs, driving revenue growth through upselling and cross-selling opportunities, and ensuring exceptional service delivery to clients. You'll collaborate with the Head of Global Enterprise Accounts to manage partnerships, contribute to RFPs, and support overall client satisfaction.

To apply for the Enterprise Account Manager position at Papaya Global, candidates should possess a bachelor's degree in business, marketing, or a related field. Additionally, 5-7 years of experience in account management or sales, excellent communication skills, and proficiency in CRM software and project management tools are essential.

The work environment for an Enterprise Account Manager at Papaya Global is collaborative and fast-paced, emphasizing teamwork and adaptability. You will interact with cross-functional teams to deliver exceptional client service and contribute positively to overall company objectives.

Papaya Global supports its Enterprise Account Managers by providing them with necessary resources, tools, and frameworks to optimize client interactions and sales strategies, thereby enabling them to meet and exceed individual and team KPIs effectively.

Important skills for an Enterprise Account Manager at Papaya Global include strong analytical and problem-solving abilities, excellent interpersonal and communication skills, and a strong client-focused mentality. Being organized, with a knack for time management, is also crucial for success in this role.

When discussing your experience in account management, focus on specific examples where you successfully built and maintained client relationships, managed partnerships, and drove revenue growth. Highlight your approach to understanding client needs and the strategies you employed to meet their objectives.

To prioritize your tasks effectively, explain your method for determining urgency and importance, perhaps using a matrix or a project management tool. Provide an example that showcases your organizational skills and how they led to successful client interactions.

Discuss your strategies for upselling and cross-selling, emphasizing the importance of understanding the client's business needs and how you tailor your approach. Provide a specific example where your strategies resulted in additional revenue for your previous employer.

When answering this question, share your approach to active listening and seeking to understand the root cause of the client's concerns. Illustrate your problem-solving skills through a real-world example where you resolved an escalation successfully.

Describe your involvement in an RFP process, detailing your role in collaboration with the Sales team and how you helped create compelling proposals. Share the outcomes of this collaboration, focusing on any measurable success achieved.

Explain your systematic approach to ensuring exceptional service delivery, including regular check-ins with clients, understanding their evolving needs, and swiftly addressing any issues that arise to maintain strong relationships.

Discuss the resources you engage with to stay updated on industry trends, such as relevant publications, conferences, or networking with industry professionals. Explain how you implement this knowledge to benefit your clients.

Share the KPIs or metrics you focus on when measuring your success, such as client satisfaction scores, revenue growth, or the number of successful upsells. Provide examples of outcomes you've achieved based on these metrics.

Discuss the qualities you believe are essential for success in this role, such as strong communication skills, resilience, adaptability, and a deep understanding of client needs. Relate these qualities to your own professional experiences.

Explain your approach to fostering collaboration with cross-functional teams, mentioning specific communication strategies or practices that promote teamwork and shared goals. Use a real example to illustrate your effectiveness in collaborating across departments.