Delivery Manager, PAR Retail

The Delivery Manager at PAR Retail is responsible for leading the deployment of the platform for both new and existing customers. This includes developing program plans, managing risks, collaborating with cross-functional teams, and ensuring effective communication with stakeholders at all levels to drive successful delivery of technology solutions.

To qualify for the Delivery Manager position at PAR Retail, candidates should have at least 3 years of Agile Delivery experience and technology/software project delivery experience. A bachelor's degree is required, and familiarity with tools like Jira and Confluence is essential. Additional certifications such as CSM or PMP may be advantageous but not necessary.

The Delivery Manager actively engages with PAR Retail customers by building relationships, understanding their needs, and managing deliverables to ensure high customer satisfaction. You'll facilitate communication, handle changes, and provide training materials to ensure a smooth transition to operational teams.

Success as a Delivery Manager at PAR Retail hinges on excellent communication, problem-solving abilities, and strong organizational skills. Candidates should be self-driven, adaptable to change, and capable of managing competing priorities while maintaining focus on business outcomes.

The interview process for the Delivery Manager position at PAR Retail typically includes a phone screen with the Talent Acquisition team, a video interview with the Hiring Manager, and a final video interview with the team. This structured approach ensures a comprehensive understanding of the candidate's fit within the company culture and role.

In managing competing priorities as a Delivery Manager, I prioritize tasks based on project timelines and stakeholder impact. I utilize project management tools to track progress and communicate transparently with my team and stakeholders to ensure alignment.

Absolutely! My experience with Agile methodologies includes leading projects using Scrum, Kanban, and SAFe. I believe in facilitating regular stand-ups and retrospectives to keep teams engaged and ensure continuous improvement. I also adapt processes based on project needs to maximize efficiency.

I tailor my communication strategies based on the audience. For technical stakeholders, I focus on detailed progress reports and risk assessments, while for executive stakeholders, I provide high-level summaries, focusing on strategic alignment and business value.

One challenging project involved significant scope changes mid-way through deployment. I convened a meeting with all stakeholders to reassess the project goals and timeline. By implementing a transparent communication plan, we collaboratively adjusted the project scope to meet the needs without compromising delivery times.

Ensuring quality delivery involves setting clear expectations from the outset, implementing iterative testing phases during development, and maintaining open feedback channels with the team. I also emphasize the importance of documentation and training to support operational handover.

Risk management is integral to my project delivery strategy. I proactively identify potential risks and create mitigation plans while keeping stakeholders informed to minimize impact. Regular risk assessments allow me to adapt strategies as projects evolve.

I foster collaboration by facilitating workshops and regular check-ins, encouraging open dialogue, and establishing shared goals. Building interpersonal relationships helps create a sense of trust that allows team members to communicate more freely.

I have over two years of experience using Jira for project tracking, issue management, and sprint planning. Confluence has been invaluable for documentation and knowledge sharing among teams, ensuring everyone has access to up-to-date project information.

I approach continuous improvement by regularly soliciting feedback from team members post-project and analyzing our processes for bottlenecks or inefficiencies. I encourage a culture of learning, where every project becomes a learning opportunity for the next.

I am excited about the Delivery Manager role at PAR Retail because of the opportunity to work with cutting-edge technology in the retail space and the company's commitment to innovation. I am motivated by the challenge of leading teams to deliver exceptional solutions that drive customer loyalty.