Senior Solutions Consultant USA

parcelLab, the leading Operations Experience platform, is growing internationally, and fast! We're looking for the best talent from across the world to help us bring people and brands closer together.

We are looking for a full-time Senior Solutions Consultant  to join our Sales Team with a focus primarily on the US market working in our USA Solutions Consulting team.

You will bridge the lines between sales, marketing strategy and technology.  You will work with a team of smart professionals to understand our prospective clients’ challenges and opportunities and translate those into the compelling overall solution that parcelLab can deliver. The Solutions Consultant role is the perfect blend for candidates who enjoy bringing together business and technology to deliver valuable outcomes and solutions.

This role is an exciting, fast paced opportunity where no two days are the same and where creativity and problem-solving are encouraged and rewarded.

As a digital first company, we offer greater flexibility in working location. Therefore, you can work from our Boston office or remotely within the USA. It’s essential to be in the EST time zone or willing to work within it.

• Tell the story of how to revolutionise the post-purchase experience to help companies make customer for life
• Understand each customer's business challenges and connect these with parcelLab solutions
• Deliver highly customised presentations and demonstrations that focus on business impact and value for our customers
• Work in close collaboration with other departments including product management, engineering, customer success and marketing to ensure the parcelLab product continues to meet the evolving needs of both our clients and the marketplace
• Support the sales team by providing input to proposals and RFP responses
• Earn customer and partner trust through solution and technical expertise

• 5-10 years in a solutions consulting or sales engineering (pre-sales) role for a highly-technical product, ideally within a B2B SaaS company
• Proven experience closing new business by leveraging a value-based sales methodology (i.e. value message framework, command of the message, Miller-Heiman, etc.)
• A deep understanding of the e-commerce landscape and retail technologies that support customer experience and/or fulfillment
• A strong technical aptitude and knowledge with an appetite to grow and develop quickly
• Executive presence and the ability to situationally develop link to the value parcelLab drives within each client’s business
• Passionate and confident public speaker that is able to convey complex concepts and points of view to both business & technical audiences
• Equal competence and comfort listening to client challenges and opportunities
• A curious nature and the ability to probe and question if a professional manner
• Able to work under pressure
• Legally authorized to work in the location you are applying to work from
• Strong written and verbal communication skills
• It’s essential to be in the EST time zone or willing to work within it.

• Nice-to-haves:
• Bachelor's degree in technical discipline field, e.g. engineering, computer science; a master's degree is preferable
• Experience working knowledge of API’s, JavaScript, HTML, CSS
• Experience working in a high-growth/start-up environment
• Additional languages always a plus

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.

With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

- Monitor over six million shipments per day

- Now actively managing operations experiences in 153 countries across the globe

- Send around thirteen million pro-active, personalized, event-driven emails

- Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD

- Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.