Job details

Part-Time Human Resources Solution Center Representative

Join Land O’Lakes, Inc., and help us bring food from farmer to fork. We’re a global, Fortune 250 company and a farmer-owned cooperative. While benefits can vary by location and role, most offer:

Medical, dental, vision, life and AD&D; short- and long-term disability insurance
Retirement savings plan and profit-sharing plan, both with company match
Paid time off and paid holidays, plus paid benefits for maternity and parental leaves

Our Human Resources Solution Center (HRSC) team provides accurate, high quality, responses, and solutions to internal and external customers. This is a part time role, and you will be the primary point of contact for HR Services, spanning payroll, HR technology, learning systems, recruitment, benefits, and more while providing outstanding services to customers by addressing requests that are received through phone calls and our service request platform.

This position is located at our Arden Hills, MN Corporate Headquarters (Hybrid Work Arrangement)

Hours:

This role is a part time, regular position (not seasonal or temporary)
Must be available a consistent 4 hour shift/5 days per week between the hours of 8am-4:30pm Monday through Friday.
Please include your hours of availability within your resume or a brief cover letter.

Responsibilities:

Act as front-line support for inquiries made via phone or our service request platform into the HR Solution Center
Ensure that telephone calls and cases are responded to in a professional and timely manner and all information is entered into the HR Solution Center tracking system.
Work closely with functional departments (e.g., Benefits, Payroll, HR) to ensure accuracy of information being utilized.

Experience:

HS Diploma required, Associates or Bachelor’s degree desired.
Strong customer service experience; driven to help others with HR related questions; positive partner to solving problems and questions.
Some systems knowledge including Microsoft Office (Teams, Word, OneNote etc..), HRIS Systems
Bilingual (Spanish) desired

Competencies:

Strong passion and commitment to customer service
Critical thinking skills
Attention to detail and see the broader picture.
Anticipation of “What’s next”
Self-motivated to find answers and dig into issues to learn root cause and aid in their rectification.
Ability to juggle competing priorities.
Inquisitive and ability to operate with some level of ambiguity.

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

Land O'Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.