Partner Experience Associate

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Partner Experience Associate

EAB’s Technology Partner Experience team seeks a customer-oriented, collaborative Associate to support the firm’s scaled programming, content creation, and project management across student success, data and analytics, and other software platforms. This individual will ensure that EAB provides engaging, well-executed programming that helps clients get the most value out of their EAB technology and helps EAB renew and grow its business. The position will work on a highly motivated, collaborative team that puts internal and external clients at the center of their work.

This position may be based in Washington, DC; Richmond, VA; or remotely within the continental United States.

Primary Responsibilities

• Work across different teams (Strategic Leaders, Partner Support, Launch, Product Marketing) to support all EAB technologies (Navigate, Starfish, Edify, APS, Rapid Insight, Transfer)
• Manage content preparation, recruitment, communication, and follow up from webinars
• Support CONNECTED, EAB's student success conference, via project management, content creation, registration support, and in-person staffing
• Help catalogue and maintain central hub of resources used by the Partner Success to scale Strategic Leaders’ work with partners
• Project manage multi-partner events to ensure that they have an engaging experience and take meaningful action upon completion of the event
• Help manage content and communication for partner advisory committees
• Create engaging written and graphical resources that help partners implement best practices and processes for using EAB's technologies
• Help evaluate the impact of Partner Experience events on Tech Partner Success efficiency, partner impact, and partner satisfaction
• Support the EAB Navigate and Starfish online Communities to encourage partner networking and idea sharing

Basic Qualifications

• 1-3+ years of experience in roles with project management, writing, presentation creation, and client service responsibilities
• Ability to meet deadlines and manage interim project steps

Ideal Qualifications:

• Engaging writing and presentation creation skills
• Clear verbal communication, including to external stakeholders and internal leaders
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) retirement plan with company match
• 20+ days of PTO annually, in addition to paid firm holidays
• Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
• Paid parental leave for birthing and non-birthing parents
• Phase Back to Work program for employees returning from parental leave
• Infertility treatment coverage and adoption or surrogacy assistance
• Wellness programs including gym discounts and incentives to promote healthy living
• Dynamic growth opportunities with merit-based promotion philosophy
• Benefits kick in day one, see the full details here.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.