Partner Managed NaaS Operations Manager

Offer Operations Manager, GPRS

Who You’ll Work With

Join a close-knit, fast moving, and highly adaptable team with expertise in managed services, product management, business analysis, and channel partner go-to-market. Our team charter is to drive business growth by enabling provider partners to offer managed services based on Cisco solutions. We work across the organization to form coalitions that solve big problems and address new opportunities. As part of Cisco, we help to shape strategic facets of the technology portfolio and business models.

In this role, For the first 12 to 18 months your primary focus will managing a particular as-a-Subscription offer. This task will consist of accepting Partner orders, submitting orders using a documented process, tracking the order through fulfillment and ensuring the program is invoiced accurately. You will meet with partner procurement and billing contacts to ensure an understanding of the invoices and the accuracy. As this is a new consumption offer, most aspects of the process will require manual intervention until automated, and you will need to develop and document the needed processes.

You will be instrumental in working with other Cisco organizations to help develop and test automation over the first 6 to 12 months. You will be asked to identify program deficiencies, update documentation and continue to do so until the program is running optimally.

You’ll bring your expertise in managed services, the business needs of partners, product and solution management, and sales enablement development and execution.

You will also be responsible for collecting partner and seller feedback on buying programs and formulating growth strategies and initiatives to drive the scale and maturity of the programs along with the partners’ relative satisfaction with Cisco.

What You’ll Do

As an Offer Operations Manager, you will work on the following key activities:

• Partner Enablement:

o Coordinate with marketing and enablement teams to enable Cisco and partner sellers succeed with buying programs

o Develop and curate partner enablement content related to offer operations.

o Train partner procurement and billing teams to based on the developed content.

o As needed, draft enablement materials, deliver webinars, provider overview briefings, and transfer knowledge to partner organizations.

o Establish a rhythm of business to deliver ongoing, timely updates to partners on the evolution of the offer and its associated operations

• Be the Subject Matter Expert on as-a-Subscription offer operations for the team:

o Understand the ins and outs of each offer

o Understand the integration of Cisco offers into partner systems

o Understand the integration of the as-a-Subscription offer into the Partner-Managed business, the Provider role, and the broader Cisco Partner Program

o Interface with various Cisco organizations to resolve ordering, fulfillment, and invoicing issues

o Track and communicate order details from multiple Partners, multiple orders, with internal Cisco stakeholders/sponsors and Partner point of contacts

o Be responsible for invoice accuracy, either using automated systems or following a manual process which you will own and maintain

• Offer Enablement:

o Work with the Partner Managed Offer Managers to onboard products onto the consumption offer, including building strong relationships with Business Unit Program/Product Managers and Operations teams.

• Develop project proposals and detailed work plans and often present these to senior leaders.

• Build relationships and influence internal stakeholders to foster effective working relations.

Who You Are

You have direct experience working for or with services organizations. You understand the core financial tools that run these businesses and the process required to procure and pay for related costs of goods, invoice services, and reconcile payments. You’ve seen successful – and not so successful – operational practices and you have a good sense from this experience on how to build successful new ones.

You are a doer. Someone who breaks through obstacles and finds a productive path forward where it isn’t immediately obvious. When you set an objective, you are relentless. You are also a collaborative, structured thinker that invites colleagues into your process early and often—relishing opportunities to work side by side. You welcome the opportunity to meet new people and learn from others’ viewpoints. You are a diplomat and can lead in a cross-functional environment where there is often no imperative to follow you. In a time-sensitive, fluid working environment you are nimble and maintain positivity during changes of direction. Big complex problems and opportunities don’t scare you – you live to organize and simplify them.

You are a proficient communicator and organizer of work. You bring order to chaos through documenting process and procedure. You have excellent writing and communication skills, and you find fulfillment in communicating efficiently to others as you appreciate that readily consumed information will make them more successful in their work.

Requirements

• Demonstrated experience working and communicating with multiple stakeholders and cross functional teams, including sales and business development, product management, marketing, legal, and executives.

• Skilled in go-to-market strategy, customer experience design, customer success, and/or market research.

• Excellent presentation creation and delivery abilities in addition to more broad sales enablement development experience.

• Prior experience with Cisco buying programs is a plus

This position can be based in the USA or Canada. This is a global role, supporting Cisco stakeholders and partners around the world; flexibility for meetings outside of local business hours will be required.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We are Cisco.