Partner Operations Manager

About the Role 

The Revenue Operations team is a high-performance team chartered with assisting our GTM Teams in driving the business forward and increasing revenue. We are looking for a Partner Operations Manager to join our growing organization and focus on process, performance, efficiency and strategy within our Partnership ecosystem. Our Partnerships team is one of the fastest growing teams within the company - you will be responsible for designing, building, and monitoring the day-to-day processes. You will work closely with the Partner Leadership Team to formulate roadmaps and strategic initiatives.

Who You Are

• 3+ years of experience in Operations [Sales, Cx, Partnership, Revenue, GTM]
• Exceptional analytical and problem-solving skills
• Excellent internal and external communication abilities and interpersonal skills.
• Strong project management skills with excellent attention to detail
• Solid understanding of Partner Tech ecosystems, i.e PRM, CRM
• Familiarity and knowledge of emerging technologies as it relates to Partnership & Sales process
• Preference for a fast-paced startup environment and able to deal with ambiguity
• Experience and desire for working in a startup environment, developing business infrastructure, and energetically scaling a high-growth business

Responsibilities

• Own the execution of cross-functional partner initiatives - design process, manage timelines, implementation and documentation
• Document current state and future state business process around our partner ecosystem and proactively drive process and policy improvement
• Cross-functionally align with Sales, Marketing, and internal Systems team to develop, optimize and deliver change management
• Align key stakeholders on issues and outcomes 
• Create, maintain and analyze reports and dashboards to track KPIs and partner performance 
• Drive multiple strategic initiatives including those that address business performance or process gaps
• Become an expert on Partnership-specific tools (Eg. Partnerstack & Crossbeam), helping to expose insights for the team

Why Lattice?

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of the Data team. Now is the opportune time for a strong candidate to join, take on outsized ownership, and continue to grow with us.

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 3,100+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Hybrid work model with a mix of work from home and centrally located office
• Flexible vacation/time-off policy

About Lattice 

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choice than ever before, businesses that put employees first are winning – and Lattice is building the tools to empower those people centric companies. Lattice is a people management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016 we have grown to over 3,100 customers globally, including brands like Slack, Pinterest, Reddit, and Asana. 

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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