Job details

Partner Product Manager

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!

Constant Contact is committed to the success of small, medium, and large businesses and organizations. One way we make an impact is through our Partner Program. Whether it's resellers evangelizing the benefits of the Constant Contact product suite, or franchises and other larger strategic partnerships integrating our tools into their core business, partners are a key growth lever for Constant Contact. These organizations often have different product requirements than our direct customers and therefore require a special product focus.

What you'll do:

Be the liaison between our Partners, Partner Sales, and Ops Teams to collect product requests that impact the larger Product Delivery organization
Partner with the Product Marketing, Program Management, Support, and Sales teams to ensure our product releases and priorities are driven by customer needs
Be the voice and advocate of our product portfolio, and the respective long-term roadmap with external partners and developers, along with our internal stakeholders that support them
Collaborate with our Partner program internal stakeholders, UX Research, and "Voice of the Customer" teams to build and execute on the feature roadmap for our recently redesigned partner interface and public API
Take the lead in redesigning the Constant Contact partner reporting module with the goal of providing our partners with the insights they need to optimize their own customers' success
Maintain API usage metrics and collaborate with support and CLM to migrate legacy API users to the latest experience
Be a key contributor to all agile scrum team events including daily stand-ups, team refinements, scrum planning, etc.
Write detailed business requirements and acceptance criteria to translate stakeholder requirements to the engineering teams for both the Partner and Public API
Monitor competitive activities and feedback from Sales, Support, and Product Marketing, identify gaps and opportunities, share insights and recommended actions
Assist in the development of integrated, cross-functional GTM plans that drive awareness and adoption of our products, and ensure seamless go-to-market and roll-out strategy

This is a hybrid role working a few days a month from our Waltham, MA headquarters.

Who you are:

3+ years of experience in a similar Product Management role and a Bachelors degree
Ability to work 3 - 4 days/month minimum from our Waltham, MA location and when needed for events or meetings; otherwise work is done remotely
Knowledge SaaS billing and payments is a plus
Experience with Agile development and JIRA
Self-motivated with the ability to focus on multiple initiatives with little oversight
Organized and process-oriented with proven ability to manage multiple projects at once and meet deadlines
Strong attention to detail with exceptional collaboration skills
Exceptional and persuasive communication skills, both verbal and written
Strong analytical and creative problem-solving skills
Passionate for helping small businesses succeed

#LI-HK1 #LI-Hybrid

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Employees

$108,400—$130,000 USD

Why You'll Love Us:

We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Constant Contact Glassdoor Company Review

3.6