Partner Specialist (Remote)

Remote, North America

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

Remote, AMER

An overview of this role

The Partner Operations team plays a critical role in helping drive the partner business at GitLab. As a Partner Specialist, you will support the partner organization across business functions and build or improve operational processes for scale. This is a high visibility, high-impact position that works directly with sales, partners, and internal teams across GitLab to drive efficiency and effectiveness throughout the pre and post-partner sales process.

What you’ll do  

• Develop, manage, and continuously improve critical partner processes including partner onboarding, deal registration, NFR licensing, rebates, and certifications
• Provide daily operational support and enablement to sales, partners, and cross-functional teams for all partner related inquiries (e.g., accounts, opportunities, quotes and orders, post-sales support, program compliance, reporting/dashboards)
• Identify and deliver business, forecast, and reporting updates on weekly partner team calls to increase pipeline and deal velocity
• Build and manage relationships with our global distributors and collaborate to develop scalable QTC processes for two-tier opportunities
• Collaborate with Programs team to ensure notifications and reporting are in place for program compliance
• Create and implement reporting and dashboards for the partner organization that focus on driving revenue and improving efficiency, effectiveness, and productivity
• Deliver ad hoc reporting requests to support projects and company OKRs
• Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
• Document processes and best practices to enable our Sellers, Partners, Partner Operations team members, and other cross-functional GitLab teams

What you’ll bring 

• Demonstrated progressive relevant experience and understanding of partner operations
• Experience working directly with sales/partner sales teams and partners
• Excellent problem solving, project management, interpersonal and organizational skills
• Strong analytical ability and able to prioritize multiple projects
• Excellent written/verbal communication
• Proven ability to thrive in a fluid, fast-paced environment
• SFDC experience and knowledge of partner management systems (e.g., Partner Portal) and enterprise SaaS tools
• Experience with QTC process, tools, and automation
• Available to support business needs from 8:00 am to 5:00 pm PST
• Interest in GitLab, and open source software
• Shares GitLab’s values and works in accordance with those values

About the team

You’ll be joining a global team who love to support each other and have fun along the way. We keep things light hearted and collaborate often. Thanks to our Transparency value, you can see what we are working on in our Team page. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Remote-Global

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Colorado/Washington pay range

$67,200—$129,600 USD

California/New York/New Jersey pay range

$67,200—$144,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.