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Partner Success Manager

At Shipt, we are transforming the shopping experience and giving time back to consumers. Shipt Shoppers handpick everything from fresh groceries to household essentials, then deliver them to your door in as little as one hour.
Job Title
At Shipt, we are transforming the grocery shopping experience and giving time back to consumers. Our friendly shoppers handpick fresh groceries and household essentials, then deliver them to your door in as little as one hour.
Shipt is growing and we are in search of a Partner Success Manager to exemplify the team strategy - be the partner of choice by maximizing value for retail partners. You will carefully cultivate and maintain relationships with our retail partners as their main point of contact to coordinate a successful launch, advocate on their behalf to help drive business, and work with internal departments to create a long-lasting partnership.
What You’ll Gain
You will get experience working with a cross-disciplinary team shipping real-world products to our customers around the nation. You will also receive hands-on mentorship from your friendly teammates on topics ranging from design to career advice
Your Responsibilities
  • Build and nurture a strong partnership with partners through thoughtful communication, regular business reviews, reporting and innovative opportunities
  • Collaborate with cross-functional teams both internally and externally to maximize retailers’ growth on the marketplace from metro launches, marketing initiatives and product offerings.
  • Ask questions and develop a deep understanding of partners’ business operations in order to be your partner’s advocate to Shipt teams
  • Identify key players within retailers’ organization to connect with in order to build a deeper partnership
  • Be a problem-solver; work with teams to develop sustainable solutions that benefit members, shoppers and partners
  • Own the onboarding process of new retail partners to the Shipt marketplace and additional business models
  • Define and clearly communicate the project scope and objectives, involving all relevant stakeholders, ensuring technical and operational feasibility
  • Create a detailed project plan to monitor and track your progress using appropriate tools and techniques
  • Lead project initiatives from start to finish - clearly outlining pertinent information to all parties (internal and external)
  • Interpret technical details and communicate with partners about requirements and specifications
  • Report project progress to leadership and partners
Requirements
  • 5-7 years experience in account management, preferably in the technology and retail sector
  • Demonstrated experience in a role requiring solid organizational skills, including attention to detail and multitasking
  • Demonstrated experience in a role requiring client-facing and internal communication
  • Previous experience coordinating many roles and departments concurrently
  • Previous financial planning and strategy experience
  • Previous process creation and improvement experience
  • Ability to travel 40-60% of the time
Nice to Haves
  • Business insight and acumen
  • Ownership and command
  • Curiosity and a customer-service mindset
  • Comfortable in a rapidly evolving industry
  • Comfortable with public speaking and interfacing with high-level executives
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Work Arrangement:
Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.
Please inform your recruiting contact upon initial connection if you need any accommodations.

We go beyond bringing the things people need – to building positive and personal relationships that last. Whether it’s taking the time to get to know our members, coming together as a team to make shoppers feel extra appreciated, or authentically ...

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DATE POSTED
June 23, 2023

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