Partner Success Specialist, Global Chains - Hotels

About the job

The Partner Success Specialist, Global Chains (Hopper Hotels) will be responsible for the day to day implementation, onboarding and management of Hopper’s fast growing portfolio of hotel chains. Global Chains account for over fifty percent of all of Hopper’s hotel sales currently and you will support a portfolio of existing partners, onboard new partners and be accountable for their growth. You will build account plans, communicate performance data, understand the connectivity landscape available to Hopper and its hotel partners and help optimize performance for your partners.

This role requires a naturally organized and curious individual who is prepared to identify, analyze and solve a variety of challenges and use data to determine where to prioritize. You will be required to support the evolving needs of a fast growing team and the right candidate will enjoy working with partners, digging into data, onboarding hotels and collaborating with internal teams.

In this position you will:

- Support a portfolio of chain hotel groups and be targeted on boosting your portfolio’s performance within the Hopper distribution channels.

- Liaise with the Strategic Chain team to smoothly onboard new hotel contracts using various methods available to Hopper

- Create partner specific account development plans and reporting

- Build high touch, consultative and strong relationships with our hotels through regular and open communications

- Analyze hotel performance and provide recommendations for improvement through the Hopper distribution channels

- Track hotel performance and interactions within SalesForce

- Share ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information

- Take a proactive approach on customer success items and problem solving

- Own and develop the day to day relationships with your hotel partners and support the Hotel Supply acquisition team

- Deliver quantitative results, business understanding and strategic insights to account managers for evaluation and delivery to the Brand partners.

- Understand pricing and availability metrics and ensure your partners are taking their fair share of sales

- Facilitate any negotiated ad hoc promotions, marketing funds and discounts from your partners.

A strong candidate will demonstrate:

- Ability to work in the Eastern US (GMT-4) or London Time Zones (GMT+1)

- A “can-do” mindset and enthusiasm to own a series of varied problems

- Proven ability to communicate across a portfolio of hotel chains

- Solid understanding of the business processes and their impact on the end consumer

- A natural curiosity and ability to answer hard questions with data

- A preference for action, testing and reporting on all project performance

- A natural ability to communicate and influence internal and external stakeholders

- The ability to work with minimal guidance, be proactive and to handle ambiguity and the challenge of quickly evolving goals

- Thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business

- 2+ years of relevant work experience in the hospitality industry

Nice to have:

Experience with Salesforce or similar CRM

A background with online travel agencies or hotels revenue management teams

Knowledge of SQL, Tableau or similar data visualization tools

Compensation & Benefits

Well-funded and proven startup with large ambitions, competitive salary and sales incentive plan 

Home working environment

Company provided laptop, monitor and $300 work from home stipend

100% employer paid medical, dental, vision, disability and life insurance plans

Unlimited PTO Access to a 401k

More About Hopper

- Hopper is valued at $3.5bn making us the 5th most valuable travel business in the world. We’re best known as a travel app and in 2021 we became the most downloaded travel booking app in North America with more monthly active users than Airbnb. Our investors also include Goldman Sachs and Capital One for whom we exclusively power their travel portal.

At Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace - one that enables our customers to save money and travel better. It’s cheaper to purchase travel with Hopper!

Hopper’s goal is to reduce traveler anxiety throughout all stages of the trip buying process. By creating a transparent travel marketplace and unique, data-driven financial technology products focused on providing peace-of-mind, Hopper adds value along each step of the customer’s journey.

Recognized as one of the world’s most innovative companies by Fast Company three years in a row, Hopper has been downloaded over 70 million times and sees over 1.9 million new installs per month. Our revenue growth is up 330% versus 2020 as we continue to outperform market recovery .

Now we're laying the groundwork for continued expansion in 2022 by adding great people to our team who can help us compete with the travel giants. Come take off with us!

MORE ABOUT HOPPER

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.

Here are just a few stats that demonstrate the company’s recent growth:

- Hopper’s valuation is now over $5B, which is more than triple our valuation from early 2020.

- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.

- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. We are now the 3rd largest air travel agency in North America.

- The company sells over $2B in travel and travel related financial services annually.

- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.

The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

And all this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!