Partnerships Manager - Remote

At Siena, we are building the world's first autonomous customer service platform, leveraging artificial intelligence to enable machines to engage in useful and empathic conversations. Our platform is the first of its kind, designed to work out-of-the-box to effectively solve customer problems across all digital channels.

Our self-service, autonomous CX platform uses advanced natural language processing techniques to communicate with customers in a natural tone and promptly answer questions, while also utilizing conversation redirecting algorithms to develop a human + AI operating model. As a result, companies see a significant reduction in ticket backlogs, a marked improvement in customer experience, improved ability to manage unpredictable conversation volumes, and an increase in agent capacity to handle high empathy cases.

If you're excited about artificial intelligence and the intersection of human-to-machine communications, and want to be part of a remote team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX performance.

Team and culture:

• Product-driven. We're on a mission to building a best-in-class product that will power millions of brands.
• Ownership. We do meaningful work and we own it 100%. We share wins with the team and take individual responsibility when things don't pan out. It takes courage to take responsibility even in the face of failure. Be an owner and you'll thrive here.
• Autonomy. We have the ability to unblock ourselves, search for answers before asking for help, and make reasonable decisions within our scope without seeking consensus from others.
• Customer-first. We understand our customers and optimize to build the best product for them.
• Impact. We take our work seriously. We’re a small squad on a mission to change ecommerce for the better.
• Open & thoughtful communication. We prefer an async way of working with a focus on deep work vs. endless meetings and politics.

About the role:

As Siena AI’s first Partnership Manager, you'll drive strategic collaboration that amplifies our growth. You will craft, implement, and optimise our first partnership program, aligning it with company goals while boosting ARR through marketing initiatives with key agency and technology partners.

What you'll be doing:

• Own the end-to-end strategy, ideation, development, and execution of Siena AI's pioneering partnership program, with a focus on enhancing ARR through strategic marketing initiatives with agency and technology partners.
• Cultivate long-term relationships from strategic partnerships through pipeline optimisation. Drive acquisition campaigns, referrals, negotiations, and successful closures with a keen eye on maximising ROI.
• Leverage partnerships for business initiatives, integrating products and fostering marketing endeavours. Collaborate closely with Sales, Marketing, and Product for seamless execution.
• Elevate our educational approach in generative AI for CX. Create joint case studies, presentations, webinars, and engaging content that highlights the value proposition.
• Represent and advocate Siena at industry events, both in-person and virtual. Drive and promote the brand's visibility and reputation.
• Continuously improve our partnerships strategy using data-driven insights. Metrics and reports are your north star in decision-making and strategic iteration.

Join the team if you:

• Have 3+ years experience as a Partnerships Manager/Sales in ecommerce enablement
• You're a natural with business development and managing complex integrations projects
• See partnerships as a driving force behind revenue goals.
• Are exceptional at communicating and building strong interpersonal relationships, while effectively pitching the product's value proposition
• You ace creating amazing email copy, presentations, videos, blog posts, and case studies
• Have a builder mentality and love setting foundational processes, experimenting and being scrappy and resourceful in your day to day work
• Find excitement in learning, mastering and educating others about conversational AI in the ecommerce CX industry through live events, webinars and enablement sessions
• Are a self-starter driven by setting and pursuing measurable goals aligned with the company's OKIs

Impress us even further:

• You're able to build partnership projects and analyse their results by leveraging marketing and analytics tools (Zapier, HubSpot, Google Analytics, UTM builder etc.)
• You're immersed in the CX space

Benefits

• 🏠 The flexibility to work from anywhere, even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)
• 🌞 Flexible working hours, because who said you can't design your day on your terms?
• 💸 Competitive salaries, smaller egos. We offer highly competitive salaries and equity, because we're building this together.
• 🌴 Time off? More like time on. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).
• 📖 "Edu-tainment" budget - an annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena AI, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and redefine the world of B2B SaaS. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.