Company Overview:

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at PartsBase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Schedule: 7am-6pm EST Monday-Friday

Salary: $90,000 base/ $120,000 OTE

This role is currently available only to candidates in EST/CST time zones

As a Manager of Customer Success, your main responsibility will be to lead a team focused on cultivating and developing relationships with current PartsBase Inc. Customers: 

• Create & maintain a high-performance account management sales team   

• Lead the team to manage annual renewals of current member contracts, and proactively create upsell/ cross-sell opportunities of ancillary products and new PartsBase initiatives   

• Collaborative leader who serves as a player/coach to help a geographically distributed team consistently meet goals in a virtual environment   

• Demonstrate expertise and mastery in sales and sales management function by training to strengthen and increase industry, product, leadership, and sales skills   

• Create and execute a strategic sales plan for team that aligns to organizational goals   

• Support strategizing team members’ pipeline review, account plans, identify opportunities for increased business & efficiency   

• Prominent contributing member of the Sales team in revenue, culture, and as a brand ambassador   

• Support interviewing, hiring, and onboarding of new talent   

Qualifications Required:    

• BA/BS degree preferred or equivalent field sales work experience   

• Sales experienced focused in account management or customer success   

• Minimum of 5 years with proven track record of success in B2B SaaS environment, with a desire to take the next steps in your career.  

• Proven experience as a sales representative, with a strong track record of meeting or exceeding sales targets. 

• Desire and ambition to step into a leadership role and manage a team. 

• Strong communication and interpersonal skills, with the ability to motivate and inspire others. 

• Ability to transition from individual contributor to team leader, with a focus on coaching and development. 

• Excellent problem-solving and decision-making skills, with a strategic mindset. 

• Comfortable with adapting to new processes and systems, with a willingness to learn and grow in a managerial capacity.