Job details
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Patient Access Rep
Overview:
Responsibilities:
Want to be a part of our team? Qualifications for this position include:
Who We Are
Hillcrest Medical Center, the flagship hospital of Hillcrest HealthCare System, is a 620-bed hospital among Oklahoma’s most widely respected and acclaimed hospitals, offering extraordinary care and a multitude of services in many areas including Oklahoma’s largest dedicated heart hospital.
After meeting our leadership team, you will learn how our Advanced Heart Failure Center at Oklahoma Heart Institute is powered by our purpose of caring for people – our patients, their families and one another. With great teamwork and a knowledgeable, tenured staff, we offer great learning opportunities to grow your career, while doing what you love most – caring for people. If you meet the minimum requirements below, enjoy work that is valued, has purpose and you want to join our team, please apply today!
Responsibilities:
Want to make a difference? The ideal team member will:
- Welcome patients and visitors by greeting them promptly and providing them courteous customer service.
- Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
- Review face sheet with patient at time of visit and has patient sign sheet verifying information.
- Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
- Receive payment for co-pays, co-insurance, and outstanding balances.
- Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
- Monitor and maintain waiting room and work area to ensure a clean and professional environment.
- Is knowledgeable of the location and contents of the SDS manual.
- Limit access to patient/employees information on a job related need to know basis.
- Demonstrate effective verbal and written communication.
QUALIFICATIONS
Want to be a part of our team? Qualifications for this position include:
- High School Diploma or GED
- Previous customer service experience preferred
- Previous medical office experience would be a plus
SKILLS
Excellent written/verbal/telephone communication skills are essential, along with basic computer knowledge, and a basic understanding of insurance, referrals, and medical records. This position will adhere to all policies, procedures, and regulations to ensure patient safety and compliance.
Hillcrest HealthCare System Glassdoor Company Review
Kevin Gross
3.8
Hillcrest HealthCare System DE&I Review
No rating
CEO of Hillcrest HealthCare System
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Hillcrest HealthCare System is a premier provider of health care services, delivered with compassion for patients and their families, with respect for employees, physicians and other health professionals, with accountability for our fiscal and eth...
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DATE POSTED
August 4, 2023
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