Department: 65001180 Business Services
Shift:
Hours: 32
Contract: Non-Union
Weekend Rotation: Alternative Weekend Plan
Job Profile Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Job Description:
Principle Responsibilities-
Greets and welcomes patient in person.
- Collects demographic and insurance information.
- Checks in or interviews patient to complete appropriate paperwork.
- Directs patient to their appointment or procedure.
- May assist in scheduling add-on appointments.
- Verifies eligibility and benefits information for payers and interprets results.
- Obtains signatures from patients as needed.
- Collects co-pay or deductibles and respond to questions regarding financial programs available. Refers complex questions as needed.
- Uses resources, tools and procedures to complete accounts in assigned work queues.
- Assists patient in completion of request for information forms and submits to appropriate department.
- May gather medical record information from all departments for collection.
- May mentor new staff.
- Other duties as assigned.
Job Requirements-
Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
- 0 to 2 years of customer service experience preferred and
- 0 to 2 years of general office experience preferred and
- 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook required and
- 0 to 2 years of knowledge of the components of revenue cycle and health care insurance preferred
Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently
Additional Job Description:
Primary location: New Ulm Medical Center
Staff rotate through the following hours:
Registration hours:
-
6:45am-3:45pm
-
7:30am-4:00pm
-
7:30am-4:30pm
-
8:00am-5:00pm
Scheduling hours:
-
7:00am-3:30pm
-
7:30am-4:00pm
-
7:30am-4:30p
-
8:00am-5:00pm
Express Care Hours: staff rotate through working Express Care hours. 2-3 weeks per year 10:30am-7:00pm weekdays and 3-4 weekends per year 7:00am-3:00pm Saturday and Sunday.