Job details

Patient Acct Specialist - Customer Service

Overview:

ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH offers a competitive benefits program to all team members from the first day of employment.

Top Tier Benefit Packages:

Medical, Dental, and Vision
401 (k) plan
Paid Time Off (PTO)
Extended Medical Benefit (EMB)

OHH Financial Services: 7800 NW 85th Terrace, OKC OK 73132

Full-Time, Days M-F 8:00am-4:30pm.

Position is not remote.

Responsibilities:

The OHH Patient Account Specialist-Customer Service representative is responsible for support to patients seeking financial assistance or information concerning their accounts. Also assists in establishing arrangements with patient for payment for service received from OHH. Assists patient to understand billed services and follow-up with insurance company or other resources to obtain prompt /accurate payment on accounts. Responsible for processing and maintaining Charity, work comp and bankruptcy encounters—including write offs. Acts as Agency Liaison by providing support to agency representatives. Supervises no employees. Makes independent decisions as to the management of accounts. Requires extensive contact with the public and employees. Handles confidential information. Performs all work in accordance to the mission, vision and values of Oklahoma Heart Hospital.

Essential Functions:

Respond to customers or request for information—status of account coverage, insurance questions, or any other requests regarding OHH services- within 24 hours of requests.
Address patient and/or physician complaints or adverse issues within 2 days of occurrence or receipt of complaint
Address patient written correspondence within 2 days of receipt.
Notifies director of any consistent errors or issues.

Qualifications:

Education: High school diploma; prefer some college

Experience: One (1) year job related experience in Health Care required .Knowledge of third party reimbursement, including Medicare, Medicaid and commercial insurance required. Excellent Customer Service background. Good investigative skills and telephone techniques. Must have good oral and written communication skills. Proven organization skills needed.

Working Knowledge: Must be proficient on a personal computer and have experience with Microsoft Office including Excel and Word.

Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.

Learn more about diversity at Oklahoma Heart Hospital.

Oklahoma Heart Hospital Glassdoor Company Review

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