PATIENT ADVOCATE

PATIENT ADVOCATE

Reports To: Pharmacy Operations Manager

Hours: Full-time, non-exempt; typical hours are weekdays 8:00 a.m. – 4:30 p.m.

Pay/Benefits: $17/hour to $20/hour, health insurance, 401k

Scope of Position: The Patient Advocate is a non-clinical position that is essential to the mission of providing free prescription medication to low-income neighbors in need. This position assesses and determines eligibility for patients certifying into the Charitable Pharmacy program. Functions include scheduling, intake, eligibility review, social determinants of health screenings, documentation for audit preparedness, and training and oversight of volunteers.

Job Responsibilities:

• Certify patients for Charitable Pharmacy services. Schedule certification appointments and perform appointment reminder calls, obtain complete information to accurately certify patients based on approved policies and procedures, connect patients to necessary resources and advocate to fulfill patient-specific needs, and perform data entry of all patient information in various databases.
• Maintain accurate records. Ensure compliance to data documentation policies and procedures. Store patient charts in physical and electronic systems. Ensure privacy of HIPAA-protected patient information. Coordinate records for audits.
• Participate in the quality improvement process. Collaborate with pharmacists to investigate systems and processes to improve efficiency and effectiveness of care coordination for neighbors in need

Qualifications: High school diploma or equivalent is required. Strong organizational, attention to detail, interpersonal, written and oral communication; bilingual (English/Spanish) preferred. Experience with databases and data management. Ability to work with people of diverse backgrounds in a faith-based setting.

Work Environment: Staff member will primarily work in an office environment, adequately lighted, heated and ventilated at multiple locations within Greater Cincinnati.

Physical Requirements: Walking, standing, bending, carrying items up to 35 lbs., driving an automobile

Qualified candidates are encouraged to forward resume to Dr. Rusty Curington at rcurington@svdpcincinnati.org.