Patient & Community Outreach Manager - Orlando, FL

Why LLS:

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."

Overview:

While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee’s manager and the employee’s Strategic Talent Partner.

Additional Position Information: Reports to:Senior Patient & Community Outreach Manager or Director of Patient & Community OutreachSupervises:Volunteers Responsibilities:

• Create and maintain deep engagement with patients throughout their cancer journey – from diagnosis through survivorship – by providing ongoing support, education and access to quality care;
• Promote LLS Information Resource Center (IRC) Information Specialists as an essential point of initial patient/caregiver contact, inside and outside of LLS, for disease, treatment and support information. Foster shared constituent relationship management responsibility for handling IRC patient referrals and related follow-up;
• Develop and support a strong patient and community outreach volunteer structure to help implement patient and community outreach strategies; identify volunteer opportunities to better reach underserved communities (including but not limited to racial/ethnic minority communities, rural communities, and young adults) through provider and community outreach;
• Create collaborations with community-based organizations, especially those serving underserved populations throughout the region;
• Build committees comprised of local oncology professionals and key stakeholders to build relationships with LLS chapters and to assist with patient outreach and events.
• Implement an effective, timely and ongoing communication strategy to ensure relevant information about patient and community outreach strategies and goals are delivered to internal and external stakeholders;
• Conduct in-person and virtual community-based patient education programs in select markets, including underserved areas;
• Partner with LLS campaign and advancement staff to provide information about the LLS mission to internal and external stakeholders, including staff, potential volunteers, donors and funders;
• Engage patients, caregivers, and health care professionals to volunteer for fundraising efforts and mission-related activities;
• Partner with LLS policy advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives.
• Collaborate and partner with internal stakeholders including Executive Directors, Patient & Community Outreach Managers, Campaign, Region and Home Office staff to ensure joint planning, mutually beneficial support, and effective advancement toward LLS’s overarching goals and strategies;
• Manage budgeted resources;
• Assess the need in access, services, and education for patients and providers in the region area;
• Comply with all reporting requirements;
• Maintain a working knowledge of the LLS mission and programs to promote the field and campaign initiatives;
• Perform other related duties as assigned.

Qualifications:

Education & Experience Requirements:

• BA or BS required; advanced degree or equivalent experience a plus
• 3 - 5 years of progressively responsible related experience
• Bilingual In Spanish Preferred but not required
• Healthcare educational background preferred

Position Requirements:

• Experience and skills in relationship and community network building, volunteer development and health education programming
• Excellent verbal and written communication skills; must be able to articulate the LLS Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience
• Strong cultural competency and regular practice of cultural humility
• Experience in outreach to and collaboration with Latinx communities (and other diverse communities) required
• Experience with relationship management in healthcare
• Ability to leverage relationships
• Strong healthcare knowledge base with oncology experience preferred
• Strong problem-solving, priority-setting and project management skills
• Ability to work independently, thrive under pressure and perform multiple tasks
• Fundraising experience a plus
• Experience working in a matrix environment a plus
• Strong computer skills required

Physical Demands & Work Environment:

• Must reside within the region area(s) he or she manages
• Position may require 25% to 50% travel; night and weekend work may be required
• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations

Disclaimer: LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.