Patient Referral Coordinator I

Job Summary

Join the UT Southwestern team as a Patient Referral Coordinator I. In this role, you will be responsible for managing and coordinating the patient referral process. You will work closely with patients, healthcare providers, and specialists to ensure smooth communication and collaboration. This includes obtaining authorizations, scheduling appointments, and addressing patient concerns. Strong organizational skills, attention to detail, and excellent communication abilities are essential for success in this role.

Join our team today!

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development to align with your future goals and to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism and a life-changing career!

Experience and Education

High school graduate and no experience

Bachelor’s degree in related field preferred

Job Duties

Patient phone calls:
Serves as one point of contact by answering patient phone calls utilizing department guidelines and advanced expertise. Maintain dialogue to determine patient needs in order to refer to appropriate clinical data.

Schedules patient appointments based on clinical protocols and advanced knowledge regarding services provided in all clinical areas.

Utilizes the computer system to document detailed patient information in the patient and physician telephone encounter regarding the reason for appointment request, symptoms or diagnosis, and purpose of visit with clinic.

Provides available appointments across clinical areas when services overlap under patient phone calls.

Utilizes referral nurses as a resource to ensure patients receive right level of care at appropriate time.

Uses MCO guidelines to verify insurances that are currently accepted at UT Southwestern. Provides resources for patients regarding their insurance coverage. When necessary, uses problem solving by utilizing resources on campus when insurance coverage questions are beyond their scope of knowledge. Links appointments to the correct insurance and creates appropriate accounts in Epic as needed. Works closely with community physician offices to obtain referrals for patients.

Collects clinic specific medical records needed for all specialty clinic appointments. Fax release of information requests on patient behalf to assist patients with collecting medical records. Scan medical records to the EMR after sorting by external record type (i.e. external lab, external office notes) so that they are readily available anywhere on campus.

Sends out clinic specific new patient packets once appointment is scheduled. Collects program specific questionnaires and applications (i.e. transplant application, liquid diet program and breast questionnaires).

Answers questions regarding specialty programs and clinics on campus to potential patients, mails pamphlets and other informational marketing materials to patients. Promotes UT Southwestern services to callers.

Enter patient, clinic and marketing information calls into provided software to allow for analysis by marketing and senior leadership.

Maintains patient confidentiality in accordance with university and department policy.

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: why-work-here/diversity-inclusion