Job details

Patient Representative

Welcome to Centura Health:

At Centura Health, we’re on a mission to heal individuals and uplift communities. We have locations throughout Colorado, Utah, and western Kansas, giving you opportunity to grow your career and impact the communities you serve. We deliver the same high standard of care to our employees as we do to our patients. With 25 hospitals, home care and hospice care, medical clinics, flight care, telehealth and over 100 physician practices, join us where your opportunities are endless!

Flourishing Begins Here:

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Job Summary:

Responsible for leading, managing and overseeing operational processes and all improvement initiatives for and related to patients, families, and visitors who commented, express dissatisfaction, have complaint or grievance. The position is regional and will cross train across acute care and CHPG.
Responsible for ensuring each contact point through the grievance process
consistently professional, proactive, and personalized

What You Bring/Job Requirements:

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

2 years related experience in Healthcare, Public Relations, or Hospitality industries
Friendly, empathetic, outgoing, optimistic, self-motivated, professional, and accessible to patients/families, physicians,
staff, volunteers, and community.
Detailed, efficient, flexible, and proactive. Exemplary written and verbal communication skills.
Demonstrate exceptional analytical skills, critical thinking, and problem-solving abilities.
Experience with healthcare regulatory environment
Ability to diffuse tense situation though careful listening and sensitive response

Your Connected Community:

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health’s connected ecosystem has its own unique history, story and personality.

Pay Range:

$27.28 - $41.18 / hour

Caring for Your Whole Well Being:

At Centura, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and include Health Insurance Plan Options, Dental, Vision, 401K with generous matching, a Daycare FSA that includes a company contribution, Tuition Reimbursement, Student Loan Forgiveness and so much more! While you are applying be sure to also consider our generous benefits packages as part of your overall compensation! You can view our benefits in Colorado, Kansas, and New Mexico HERE, or for benefits in Utah look HERE.

By Centura Health

Mission: Sponsored by CommonSpirit and the Adventist Health System, we extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people in our communities. We’re on a mission to build flourishing com...

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INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

10000+

LOCATION

Hybrid, based in Englewood, CO

DATE POSTED

July 20, 2023