Patient Service Representative

We are looking for an organized patient representative to join our medical practice. You will be responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities.

To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and medical staff.

Patient Representative Responsibilities:

• Greeting and directing patients to examination rooms.
• Scheduling patient appointments and making reminder calls.
• Informing patients about delays and waiting times.
• Obtaining patients’ addresses, contact details, insurance information, and medical histories.
• Updating and verifying patient information at every visit.
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Receiving and processing cash and credit card payments for medical services rendered.
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
• Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
• Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
• Performing administrative and clerical duties, such as filing paperwork, when necessary.

Patient Representative Requirements:

• High school diploma or equivalency
• Customer service experience
• Knowledge of medical terminology
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Computer skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)

The Company is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Job Type: Part-time

Salary: $16.00 - $18.00 per hour

Healthcare setting:

• Clinic

Medical specialties:

• Urgent Care

Schedule:

• 12 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Medical Administrative: 1 year (Preferred)

Work Location: In person