Machine Learning Program Manager, Trust and Safety

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops. 

Ultimately, our goal is simple: fund the creative class. And we’re leaders in that space, having sent over $3.5 billion to creators since our founding. We’re continuing to invest heavily in building the best creator tools with the best team in the creator economy, and are looking for a Machine Learning Program Manager, Trust and Safety to support our mission.

This role is based in New York, San Francisco, Porto with the ability to go into the office two days a week or Remote (East Coast) 

In this role you will:

• Define and own the entire Trust & Safety Machine Learning feedback program, by defining end-to-end processes and best practices with other related teams including Engineering partners.

• Work and collaborate with other cross functional partners across the Trust & Safety organization to align on priorities and processes that will positively impact our ability to proactively detect risk and prevent harm.

• Work together and build relationships with the greater Trust & Safety team to be able to seamlessly integrate Ops data and decisions into the classifier creation and iteration process.

• Build and envision a roadmap that solidifies and combines the Machine Learning creation processes to become a transparent and seamless process to help identify risk and prevent harm on our platform.

• Collaborate and create relationships with internal stakeholders (Policy, Engineering, Product, Legal, and Data Science) to align on priorities and continue to grow the impact that Machine Learning classifiers can have on Trust & Safety needs.

• Build a strong relationship with Engineering partners to be a voice in how these tools will work in our systems, specifically in content moderation and the greater team of Trust & Safety.

• Deliver results that can be quantified and measured to clearly demonstrate progress in improving the safety of our platform through proactive harm mitigation.

About you:

• Experience and passion for Trust & Safety including but not limited to: Content Moderation, proactive trend detection, machine learning classifiers, and a desire to find scalable solutions to protect online communities.

• Experience viewing and handling anything that may fall under violative content, such as CSAM, hate speech, misinformation, and adult nudity.

• Previous experience leveraging beginner to intermediate SQL or Python to aggregate data and communicate results to key stakeholders.

• Exceptional written and verbal communication skills, able to present intricate data and processes in a way where all stakeholders and colleagues of all teams and divisions/responsibilities are able to easily interpret.

• Capacity to thrive in an environment with ever changing priorities.

• Proficiency with some or all of these technologies: Slack, Asana, LucidChart, Atlassian/Jira, Tableau, Mode Analytics. Alternatively, you are comfortable rapidly learning about these and other new technologies, and can train others how to use them.

• Excellent problem solving, analytical, and presentation skills, with an exceptional ability to multitask and prioritize.

• Extremely comfortable with ambiguity, and a desire to build out net-new processes.

• Team player and a fast learner with a creative, fun attitude.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.