Senior Business Operations Manager, Product

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops. 

Ultimately, our goal is simple: fund the creative class. And we’re leaders in that space, having sent over $3.5 billion to creators since our founding. We’re continuing to invest heavily in building the best creator tools with the best team in the creator economy, and are looking for a Senior Business Operations Manager, Product to support our mission.

Patreon’s business operations and strategy team focuses on gathering insights, analysis, and seeks opportunities to identify and deploy strategies that will increase TPV, improve our systems efficiencies, and integrate systems that lead to improved outcomes for the business. As a Senior Business Operations Manager, Product, this position will support our VP of Product. Your work will contribute to product direction, strategic planning, project management, performance analysis, and communications. 

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

What they do:

• Represent and drive strategic, functional, and business updates for Product, drive the understanding and buy in of our product vision at a company level 

• Support product operational rhythm, helping to organize annual planning rhythms, quarterly planning, and sprint outcomes 

• Distill and scale understanding of the product roadmap across the organization

• Maintain reviews and meetings held with Engineering, Design and Product leadership, including building agendas, capturing key insights, and tracking action items to completion. 

• Drive and support accountability initiatives across the organization

• Communicate discoveries, progress and results from initiatives to management and/or the broader organization

• Distill the vision, progress, and execution of the product vision within the product team, and to the rest of the company for deep understanding 

• Support the VP of Product with insightful data driven analysis, providing meaningful support through all facets of the product orgs operations

• Deep understanding of our product strategy and execution, representing cross-functional knowledge to help provide meaningful insights to drive product strategy forward and increase alignment through organization at large

Skills and knowledge they possess:

• Strong sense of strategy driven by deep understanding of business with previous product experience supporting strategy and execution of product vision  

• Analytical with attention to detail, able to dig through data and insights to decipher meaningful information to drive business forward 

• Cross functional and facilitation capabilities, driving alignment with large groups with multiple priorities 

• Has worked previously within a strategy, operations, or consultative function to drive business strategies forward 

• Previously managed cross functional programs and portfolios, with high amounts of ambiguity and complexity. 

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.