Trust & Safety Senior Manager

Patreon is the best place for creators to build memberships by providing exclusive access to their work and a deeper connection with their communities. We’re building a content and community platform where creators can engage directly with their fans and monetize their creativity, while maintaining full ownership over the work they make and the communities they create.

We’re leaders in the membership space with 250,000+ active creators and over $3.5 billion paid directly to creators on our platform. Our team is building tools to optimize the creator-to-fan relationship, including native video, enhanced podcasting features, improved creation tools, and new community experiences. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a  Trust & Safety Senior Manager  to support our mission.

This role is available to those wishing to work in our SF and NY offices on a hybrid work model or those wishing to be fully remote in the United States. 

About the Role

As a Trust & Safety Senior Manager, you will:

• Lead a team of Trust & Safety Program Managers focused on building efficiency and scale for Content Moderation at Patreon. Our T&S Programs currently include:

  a. New Product Integration (NPI)

  b. Vendor Management

  c. ML Ops

  d. Tooling

  e. Quality

  f. Learning & Development

• Be a primary, hands-on owner for scaling T&S support for new products. Scope includes designing processes/programs, roadmaps, and timelines while partnering directly with Product, Engineering, and Data Science to de-risk and scale.

• Support our Content Mod Vertical teams (adult content, minor safety, terrorist content, illegal & regulated activities, etc.) with process improvement, automation, and BPO.

• Support emergent, complex T&S needs. Lead cross-functional T&S efforts across Product, Engineering, Data Science, Policy, T&S, Legal, Finance, and more.

About You

Ideal candidates will have the following:

• Leadership – Experience leading and developing high-performing teams composed of strong individual contributors. Track record of attracting, developing, and retaining top talent. Experience managing large cross-functional projects, offsites, and workshops.

• Program Management – Deep hands-on experience leading multiple global programs within a complex tech company. Experience working in a fast-paced setting with Product or Engineering leadership.

• Process design and process improvement – Track record of designing, owning, and improving resilient processes cutting across multiple cross-functional teams. 

• Budget management – Strong business and OPEX acumen with the ability to translate between strategic risk decisions and their OPEX implications.

• Proficiency with some or all of these technologies – Slack, Google Docs, Notion, Mode, Figma, Zendesk, Atlassian/Jira, Tableau, Databricks. Alternatively, you are comfortable rapidly learning about these and other new technologies, and can train others how to use them.

• Ability to distill complex issues into structured frameworks and concrete action plans.

• Excellent problem solving, analytical, and presentation skills.

• Extremely comfortable navigating ambiguity.

• Exceptional ability to multitask and prioritize.

• Team player and a fast learner with a creative, fun attitude.

Prior Trust & Safety or Content Moderation experience is required.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.