Dutch Speaking Customer Care Specialist

Patrique Mercier Recruitment is looking for a Dutch Speaking Customer Care Specialist to join our team. In this vital role, you will be responsible for providing outstanding support to our Dutch-speaking customers, addressing their inquiries and ensuring a high level of satisfaction.

If you have a passion for helping others and are eager to contribute to a dynamic team, this is the perfect opportunity for you!

Responsibilities

• Respond promptly to customer inquiries through various channels, including phone, email, and live chat.
• Deliver accurate and helpful information regarding products and services to customers.
• Troubleshoot and resolve issues with a focus on customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Work collaboratively with team members to enhance overall customer experience.
• Stay informed about product updates and changes to procedures.
• Achieve individual and team performance goals while maintaining a positive attitude.

• Fluency in Dutch and English, with excellent communication skills.
• Prior experience in customer service or similar roles is advantageous.
• Strong problem-solving skills and a customer-first mindset.
• Ability to build rapport with customers and handle inquiries professionally.
• Proficient in using computer software and customer support applications.
• Capacity to multitask and prioritize in a busy environment.
• Detail-oriented with a strong commitment to quality service.
• A team player with a positive and proactive approach to work.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )